POSITION SUMMARY

Customer and employee facing support role responsible for all operations related tasks and administrative requirements of the La Tropical Taproom, supporting the F&B General Manager in various operational tasks and administrative duties.

ESSENTIAL DUTIES & FUNCTIONS

• Handles all inquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
• Manage reservation requests made by customers via email, phone and social media platforms, booking based on availability and customer preferences
• Maintain OpenTable & Delivery application, among others, accounts for updates, closures and bookings
• Support Taproom Management with administrative tasks including but not limited to:
  • Programming all POS (point of sale) systems (training available)
  • Monitor and approve staff punches for correct and timely payroll processing
  • Enter invoices promptly and accurately
  • Prepare various forms of communication e.g. memos, emails, invoices, reports
  • Organize, track, and order office supplies ensuring all items are ordered with a clear budget and control process.
  • Assist with merchandise inventory and tracking and assistance with maintenance or Market Man service
  • Trouble shoot and repair and replace systems when required including Square POS terminals, delivery terminals, Open Table app etc.
• Working with HR, recruiting, on-boarding and training Tap Room personnel
  • Coordinate onsite interviews as needed
  • Verification of I-9 forms and compliance
  • On-boarding new hires
  • Administering operations training
• Greets, interacts with, and assists visitors and/or escorts them to an office or meeting room.
• Maintain company forms and documents including confidential information such as employee files (physical and electronic).
• Deliver on safety protocol for taproom/offices and implement them.

• Organize, establish, coordinate and implement office operations and procedures.
• Attend to general issues and fixing simple problems and contact relevant personnel for troubleshooting more complex issues.
• Other duties as assigned.

DESIRED CAPABILITIES/CHARACTERISTICS

• A minimum of 3 years’ experience in an office setting.
• 4-year university degree
• Ability to prioritize workload.
• Strong organizational and administrative skills.
• Excellent professional verbal and written communication skills required.
• Thorough knowledge of Microsoft Office: Word, Excel, PowerPoint and Outlook.
• Passion for the craft beer business.
• Capability to multi-task and be self-motivated.
• Must be able to handle difficult situations and fast-paced environment with poise and confidence.
• Positive, upbeat and friendly demeanor.
• Ability to problem solve quickly and efficiently.

KEY RELATIONSHIPS

• Reports to the Food & Beverage General Manager
• HR department
• Will have frequent interaction with all staff & visitors to the brewery.

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, reach, twist and turn.
• Ability to lift up to 25 pounds occasionally.
• Ability to use a computer keyboard and calculator.

OUR COMMITMENT TO DIVERSITY IN THE WORKPLACE

Cerveceria La Tropical is an Equal Employment Opportunity employer. We welcome all applicants without regard to race, color, religion, gender, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, genetic information, or any other basis protected by applicable law.

Regardless of your race, creed, nation of origin, sexual orientation, gender identity or expression, disability status, veteran status, marital status, or age, you are welcome in our Familia!