Title: Tax Administrative Clerk (Non – LO –No Consumer Contact)

Job Status: Full Time/Hourly Department: Servicing

Reports to: Tax Specialist Team Leader Amount of Travel Required: None

Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently services over 200,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence. We're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work/life balance.

POSITION SUMMARY:

The Tax Administrative Clerk position exists to review, research, process tax refunds, assign work received via email, monitor customer correspondence, prepare certified checks, sort/distribute departmental mail, and support the department in other various ways as needs arise.

ESSENTIAL FUNCTIONS:

• Researches tax statements for accuracy.
• Reviews, researches, and processes tax refunds.

• Monitors all emails to assign to appropriate Tax Specialists.

• Prepares certified checks.
• Matches invoices with checks.
• Sorts and distributes departmental mail.
• Exhibits high level of judgment and discretion.
• Performs other duties as assigned.

QUALIFICATIONS:

• High school diploma or equivalent required.

• Great attention to detail and organizational skills.
• Working knowledge of Microsoft Office and other applications.
• Ability to communicate effectively and efficiently via phone, email, and person to person.
• Capable of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on actions to be taken.

• Ability to work in a team environment.

• Experience communicating with counties, municipalities, or local governments a plus.
• Knowledge of payment processing systems and prior administrative experience a plus.

PHYSICAL DEMANDS:

• Must be able to remain in a stationary position 75% of the time.

• Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

• 90% communication methods completed over the phone.

• Must be able to exchange accurate information at all times.

• Ability to identify and assess account status and determine appropriate process.

• Constantly works in an indoor temperature controlled, sealed window office environment.

BENEFITS:

• Medical and Dental Plan with Prescription Coverage and Vision

• 401(K) includes 100% company match of the first 4%

• Paid time off days (PTO), paternal leave, and holidays

• Enjoy coming “home” to our brand new, state-of-the-art Home Office

• Robust wellness programs, on-site workout facility, and restaurant

• Tuition Assistance for your first degree!

• Work-life balance

• Community involvement including Volunteer Paid Time Off (VTO)

• Collaborative and energetic work environment

• Professional development and promotion opportunities

• Generous BONUSES!!!