The GEICO Service Center Technology Services Department is looking for a highly motivated candidate with 2+ years of Information Technology experience to join our team that is currently working in the information technology field. The ideal candidate will be experienced in supporting customers over the phone, providing excellent customer service, and troubleshooting minor/major computer issues including:

• VPN

• Virtual Machines

• Active Directory and password administration

• Smartphones

• Must be comfortable working on the phones full time assisting GEICO Internal customers. Multi-tasking is key in this role as you will be using multiple applications to service our customers.

Requirements:

• Computing devices, operating systems, software installation, and network configurations
• Professional telephone etiquette
• Excellent communication skills including spoken and written skills
• Strong troubleshooting background and experience
• Must be able to use an incident tracking such as Remedy and Confluence
• Able to multi-task and work effectively as part of a team
• Command prompt, PowerShell scripting, security groups management experience is a plus
• Various shifts may be needed depending on departmental needs including, Evenings, nights and weekends
• Power BI and Excel skills
  

Preferred Certification:

AZ-900 or related field certification A+, Network + Security+

Benefits:

At GEICO, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. GEICO continually seeks to provide a workplace where everyone can be their authentic self. To help achieve this goal, we support associate-led Employee Resource Groups that foster a true sense of community. Through GEICO’s competitive benefits offerings and various training and development opportunities, we have you covered with our Total Rewards Program* that includes:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Assistance including Direct Billing and Reimbursement payment plan options
• Paid Training, Licensures, and Certificates

• Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire coverage to take effect

GEICO is proud to be an equal opportunity employer. We are committed to cultivating an environment where equal employment opportunities are available to all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO celebrates diversity and believes it is critical to our success. As such, we are committed to recruit, develop and retain the most talented individuals to join our team.

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