At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: Seeking Technical Program Manager for regulatory content within the global content production engineering team at PayPal.

Job Description:

What you need to know about the role:

We're looking for a talented, motivated, detail-oriented individual with a passion for collaboration and program management. As a Technical Program Manager for regulatory content, you will support our legal team in managing the operational workflow and production of legal online agreement content, including implementation, translation, review, maintenance, and archiving.

Meet our team:

The World Ready Global Content Production Engineering team at PayPal is responsible for global content production for all markets. As content is created, managed, governed, and localized, the global content operations team plays an important role in the delivery of content assets through the content pipeline end-to-end. This requires integrating content design processes and tools, product string management and metadata, as well as close integration with product engineering. The work encompasses the production and publishing of decoupled product content, notifications, legal, and localized content. We value close collaboration, open communication, detail-oriented quality assurance, and a passion for achieving engineering and product excellence.

In your day-to-day role, you will:

• manage incoming change requests and partner with project managers, attorneys, and linguists
• present your work and articulate your approach to teammates, and stakeholders
• track requests in the ticketing system (JIRA) with requirements
• implement content structure in content management system in English
• oversee translations, reviews, and release of legal online agreements
• fulfill audit and/or archive requests
• maintain content code on an ongoing basis
• troubleshoot and resolve any issues that may arise, escalating as required
• monitor for errors in the content workflow
• collaborate and communicate effectively among cross-functional teams
• learn a lot, make an impact, have fun

What do you need to bring?

• Familiarity with technical content management and content management systems
• Experience supporting web-based applications and/or services
• Experience creating, modifying, and updating queries in a relational database
• Some knowledge of coding languages such as JavaScript, NodeJS, or Python
• Experience with version control systems like GitHub
• Familiarity with issue ticketing systems (JIRA)
• Experience with Microsoft Office or similar
• Excellent critical thinking skills
• Exceptional communication skills
• Being at ease managing multiple projects, setting stakeholder expectations, working individually, and collaborating across teams
• Ability to handle urgent requests or urgent releases on an as-needed basis

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.