Job description

Description:

The Technical Support position primarily serves the public, providing guidance and troubleshooting regarding Court related programs while maintaining accurate records of all calls and correspondence within prescribed service levels. Additionally, this position is responsible for creating user network and application profiles for members of the court community.

Skills Required:

This position requires strong customer focus and commitment to resolving customer problems in a timely and accurate manner; strong interpersonal skills, including active listening; and effective verbal and written skills. The individual must have demonstrated PC proficiency and familiarity with Microsoft Office and Windows, good analytical and problem-solving skills, and the ability to understand and follow documented procedures.

Experience Needed:

One year of experience in assisting customers in the resolution of their technical problems within a call center environment.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)
• Technical support: 1 year (Preferred)

Work Location: One location

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