Job description

Granite Background & History

Granite is one of the premier communications services providers to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.8 Billion in revenue with more than 2,300 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

• Granite’s philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer’s Association to name a few.
• We have been consistently rated a “Fastest Growing Company” by Inc. Magazine.
• Granite was named to Forbes List of America's Best Employers 2022
• Granite was recently named One of Forbes Best Employers for Diversity

General Summary of Position:

The Technical Writer is responsible for creating and updating content relating to Granite Advanced Data Services & Products (Granite Guardian, Granite Merged Voice, etc.) Working collaboratively with internal teams, the SSM Technical Writer will work on the production of technical documentation for the Solutions Success and Solutions Engineering teams. The SSM Technical Writer will spearhead training and answering questions from Employees regarding department documentation.

Duties and Responsibilities:

• Create and maintain library of documentation, both internal and external, pertaining to Granite’s products and services including detailed product requirement documents, product briefs, manuals, and internal forms to collect customer data.
• Meet with subject matter experts to ensure that Granite product parameters are properly captured and appropriately addressed in the documentation.
• Analyze all provided information for the development and/or update of internal policies, procedures.
• Documents and archives technical data over long periods in an efficient, established method to aid in future related projects.
• Creates material and provides training of portals to new internal employees so they can present a more streamline customer experience.

Required Qualifications:

• Previous experience in writing complete, complex technical documents, including organizing the document and working with internal and external personnel is required
• Intermediate level of proficiency with Microsoft Word, Microsoft Excel, and Microsoft PowerPoint is required
• The ability to handle multiple projects in a fast-paced environment.
• Effective written and verbal communication and leadership skills
• Knowledge of VoIP concepts
• Knowledge of basic Networking (Routing and Switching) concepts and terminology

Preferred Qualifications:

· Previous Telecom experience is preferred but not required

· N+ Certification preferred

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Hybrid remote in Atlanta, GA 30339

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