Job description

As part of the Technology & Media Service Desk team, the Technology & Media Support Specialist I supports all aspects of Service Desk front line operations including incident management, request management, service level management, provision of Tier I technical support and the hiring, training, scheduling and supervision of student workers. Delivers quality service to Service Desk patrons for their computer and media problems, requests, questions or concerns. Supports on-campus media and audio visual equipment use, non-print circulation, room scheduling, assisting patrons, inventory control, preventative maintenance and minor repairs of media equipment. Assists with computer workstation imaging, setup and delivery. Performs other duties as assigned.
Essential FunctionsDeliver, set up and support media and audio visual equipment for academic, administrative and community sponsored events, interfacing with facilities, catering services, other areas of ITS and Campus Safety as needed. Setups range from basic audio visual needs to more complex setups such as webinar, distance learning, audio and video conferencing activities, sound reinforcement and presentation systems. – 10%

Work with Technology & Media Service Desk Manager to hire, schedule, train and supervise student assistants for both day and evening shifts. – 10%

Provide Technology & Media Service Desk phone support to end users on an as-needed basis. – 10%

Provide Tier I technical support for campus-wide desktop hardware and software, laptops, peripherals, printers and phones. Escalate incidents to Tier II and Tier III support resources as appropriate. – 35%

Supports and maintains computer lab, laptop cart and smart classroom technologies and assists users with proper operation – 10%

Oversee media equipment loan services: instruct users in hardware and software use as necessary, track loan equipment to ensure timely returns, inspect returned equipment for loss or damage and handle replacements and repairs. – 5%

Perform opening and closing procedures, including securing lower level of Library. Uphold copyright laws and maintain confidentiality of sensitive patron information. – 5%

Manage main equipment storage room and remote storage units located throughout campus. Maintain media equipment: perform preventive maintenance; perform calibrations and adjustments; investigate equipment malfunctions and perform minor repairs. – 5%

Research, evaluate and recommend for purchase new media equipment and relevant computer software. – 2%

Assist users with operation of media equipment for loan as needed. – 2%

Assemble, test and inventory all new media equipment. Maintain inventory records, updating for relocated or disposed equipment. – 2%

Assist the Director,Technology & Media Support Services and IT Support Analyst with special projects as required. -1%

Develop basic operating instruction guides for media equipment; update the TMSD support materials as appropriate. Maintain equipment operation manuals and warranty files. -1%

Other duties as assigned.
Required Education, Experience, Technology Applications and Skills

• Associate’s degree in Computer Science or a related field.
• Minimum 3 years’ directly relevant experience or candidates with a proven knowledge base (for example, a recent Computer Science graduate) and strong aptitude for learning in a highly technical environment may be considered.
• Exceptional organizational skills and be able to attend to and prioritize projects.
• Ability to successfully manage interpersonal working relationships.
• Strong written and verbal communication skills.
• Handles confidential information sensitively and appropriately.
• Strong, demonstrable analytical and technical aptitude with focus on identifying and alleviating the root cause of a problem; solves the whole problem .
• Customer-focused: sees problems from the customer’s perspective.
• Tolerance for ambiguity.
• Ability to effectively manage time and prioritize tasks.
• Demonstrates commitment to working in a diverse workplace and to building a pluralistic community by promoting an increased understanding of individual differences and perspectives that will enable workforce cohesiveness.

Preferred Education, Experience, Technology Applications and SkillsBachelor’s degree is preferred.

Altiris Deployment Console – Basic
Altiris Web Console (application metering and SVS software deployment) – Basic
Active Directory – Basic
Windows 10 – Intermediate
MacOS X – Basic
Microsoft Office Apps (all) – Intermediate
Mobile devices ( Ipads, Iphone, Android) – Basic
25 Live – Basic
Google Workspace applications – Intermediate
Video/Web conferencing (Zoom, Skype) – Basic
Desktop PC’s and laptops – various models – Basic
Macs – Desktop and laptops – various models – Basic
Printers – various models – Basic
Multi-media devices, audio visual equipment and Smartboards/Interactive projectors – Intermediate
Standard office equipment – Basic
Network hubs and patching – Basic
Print Management software (Papercut) – Basic
Remote Support tools ( Splashtop) – Basic
TeamDynamix (TDX) – Intermediate
Slack -Basic
Supervisory ResponsibilitiesNone.
Physical Requirements Equipment to be usedLaptops, desktop computers, etc.
Posting Detail Information

Posting Date
10/25/2022

Closing Date

Open Until Filled
No

Special Instructions to Applicants
Nazareth College is an equal opportunity employer (EOE) and is committed to diversity in all areas of the campus community. Candidates from underrepresented groups are encouraged to apply. Experience that contributes to the diversity of the College is appreciated.

Nazareth College was featured as #15 in “Great Value College’s Top 30 US Colleges That Handled The Crises of 2020 Well!”: https://www.greatvaluecolleges.net/colleges-handling-2020-crises/

For the safety of our community, Nazareth College is requiring all staff, faculty, and students on campus to be fully vaccinated including one booster.

Job Type: Full-time

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