Job description

About us

The Pioneer Valley Transit Authority provides public transportation to twenty-four (24) communities within Hampshire and Hampden Counties in beautiful Western Massachusetts.

Our mission is focused on providing safe and cost-effective transportation to our valued customers and take great pride in the fact that we connect our communities by the essential services we provide.

Work/Life Balance

We take great pride in attracting and developing a highly skilled and diverse workforce. We also understand that our employees need to have a work/life balance that helps them perform at their best. We offer competitive wages and an outstanding benefits package which gives you ample opportunity to find success both in and out of work. We even offer free public transit to all employees because we understand the benefit of leaving your car parked at home and reducing your carbon footprint. Enjoy the rewards and satisfaction that go along with providing an essential service to our communities.

Pioneer Valley Transit Authority Job Description

Job Title: Transit Planning & Analysis Manager: Reports directly to the Administrator. F.L.S.A. Status: Full-time, Exempt Level Salary Range: Commensurate with Experience Work Location: PVTA Administrative Offices, Springfield, MA

Position Summary: Reporting directly to the Administrator, this position plays a key role in ensuring contractual compliance and operational efficiency of fixed route and paratransit service providers; engages in transit planning activities; performs a variety of tasks ranging from high-level data analysis and report writing to coordinating oversight efforts with appropriate personnel; and coordinates efforts with Director of Transit Operations and the Pioneer Valley Planning Commission (PVPC) staff as needed to ensure transit services meet PVTA’s performance expectations.

Essential Duties and Responsibilities: Include the following. Other duties may be assigned.

General Statistical analysis and reporting: Conduct organizational research; design and oversee the development of minor to complex studies, surveys and research; direct and oversee the preparation of a variety of reports and policy documents while recommending appropriate courses of action; perform high level analysis of quantitative and qualitative data as needed; provide analytical reports, including but not limited to (1) compliance of contracted service providers to contractual targets, (2) system structure analysis, (3) efficiency reports, (4) performance measures, and (5) annual service analysis reports; conduct frequent and sometimes extensive statistical analysis of department operations using a variety of data sources; coordinate data needs among internal/external constituents to ensure performance measures are identified, communicated, and achieved; create professional narrative and statistical reports, correspondence, and supporting documentation; and present findings to appropriate constituents.

Transit Planning: Periodically review fixed-route and paratransit services; engage in fixed-route planning activities in house and with PVPC, coordinate service-related needs with relevant contractors; respond to new service requests; review service schedules; participate in public hearings for service changes; analyze route data and make recommendations for changes where appropriate; participate in and/or oversee system studies/surveys; research and recommend other service options (i.e., articulated buses, alternative fuel options, etc.

Reporting Compliance: Develop and submit reports in compliance with FTA regulatory requirements, including but not limited to Title VI Plan, TAM Plan, NTD Reporting and other required reporting.

Performance Management: Oversee and manage the performance measure process for fixed route and paratransit services; develop a variety of products including but not limited to website materials, resources/materials for Advisory Board members, methods for tracking route efficiencies (excel or other database), etc.; on an ongoing basis, assist with establishing a variety of performance measures according to most current industry standards, including but not limited to annual review and modifications for continuous improvement for contractors; maintain contacts with key customers to ensure overall enhancement of service levels, addressing and resolving service issues, while maintaining and improving service.

Initiate and conduct routine needs analyses to identify areas needing formal analysis, review and recommendations; conduct liaison responsibilities with appropriate contractor’s management staff as needed for compliance and performance issues; coordinate efforts with Director of Transit Operations with analyzing paratransit contractor’s performance using established measures and recommend appropriate action as needed to ensure the most productive and efficient operations possible; assist Director of Transit Operations with monitoring fixed-route contractor’s performance using established measures and recommend appropriate action as needed to ensure the most productive and efficient operations possible; assist as needed with preparation of Requests for Proposals (RFP) for fixed-route and paratransit services.

Oversee and manage On Time Performance (OTP) Reporting for fixed-route contractors: Coordinate efforts with PVPC related to on time performance measures; create methodology to identify OTP by route, bus stop and direction; in coordinated effort with SATCo/VATCo/UMass Transit, use PVPC reports (by route, stop and direction), in conjunction with further analysis and/or other related information to make needed schedule changes; create related products (i.e., reporting tool for website) as appropriate.

Assist with Mapping Activities: Develop a variety of useful tools using ArcGIS and Transit REMIX; create and utilize tools for a variety of uses, including but not limited to Title VI reporting; fixed route analysis and related changes, etc

Responsible for the preparation of Grants: Working directly with PVTA and PVPC staff, perform a variety of tasks related to submission of grant applications, including FTA Section 5339 Bus and Bus Facilities/Low-No Grants, MassDOT Community Transportation Grant Program, etc.; provide related assistance for other grant application submissions as needed to promote improved Transit Services for the PVTA.

Public Outreach: Assist with public outreach activities as needed related to PVTA’s fixed route and paratransit services; participate in rider forums.

Perform other duties as assigned.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Position requires a bachelor’s degree from an accredited college in a directly related field, or equivalent directly related undergraduate degree and experience; experience working in a similar position preferred. Progressively responsible experience in transit operations with a focus on paratransit and fixed-route; ability to carry out all responsibilities with a high level of professionalism; must be able to communicate with customers well, diplomacy, and be able to work productively with minimum direct supervision; must perform work with a high degree of accuracy; ability to pay strict attention to detail, and meet tight deadlines; the ability to prioritize workload; ability to coordinate efforts and interact with staff in an efficient and effective manner; excellent command of the English language with strong writing and verbal communications skills; intermediate to high level math and statistics skills and ability to accurately work with numerical/statistical information; must have a strong work ethic with a high degree of self-motivation, and the ability to act on behalf of others when requested; ability to make decisions requiring independent judgment; general working knowledge of grant writing/application processes. Working knowledge of FTA Circular 4702.1b and Title VI Compliance as well as FTA circulars pertaining to Transit Asset Management Planning. This position requires the ability to receive task assignments, prioritize work assignments, and carry out assignments in a satisfactory manner within the required time frames.

Computer Skills: Excellent working knowledge of Microsoft Word, PowerPoint and Excel, statistical software, and department specific software and reporting; must be adept at using a variety of charts, graphs, and other tools for presenting data; working knowledge of ArcGIS and Transit REMIX and other task-specific computer software.

Directly reports to and supervision received from: Administrator

Performance Evaluated by: Administrator

Supervisory/Oversight Responsibilities: Oversee day-to-day activities of grant funded positions; provide direct oversight and coordination with Pioneer Valley Planning Commission contract and collaborate with PVPC staff who are assigned to PVTA projects; ensure projects are completed timely by effective oversight.

Job Type: Full-time

Pay: Up to $1,442.00 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Work Location: In person

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