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IMMEDIATELY HIRING!

Starting pay is $17.00 per hour

We invite you to join a team of highly skilled emergency medical experts, dispatchers, pilots and mechanics! Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response. JOB SUMMARY As a liaison between GMR Communication Centers and our contract facilities, you will work to build trusting relationships and assure that patient movement is a seamless process performed in a safe, timely, and appropriate manner. Under the direction of the Operations Manager, the Transportation Coord (TC) will receive process and coordinate medical and non-medical transports as required for local healthcare systems and skilled nursing facilities. The TC will work closely with non-GMR personnel and interact directly with clinical and social work staff at various facilities.

ESSENTIAL FUNCTIONS/DUTIES

• Assist hospital staff with Level of Service (LOS). determination to help both the Hospital Staff and the Ambulance Crew understand why patient is moving at an appropriate LOS in real time.
• Ensure that all appropriate paperwork has been filled out and is complete and correct. While you will not fill out Hospital responsible paperwork, you should make sure it is in order and ready for the crew prior to transport (Ex: Physician Certification Statement (PCS) and any other paperwork that should accompany patient).
• Assist hospital team with patient movement to designated discharge unit.
• Coordinate and order Ambulance/CCT(s) for all applicable discharges.
• Assist in the elimination of delays to keep patient movement a seamless process.
• Provide information regarding transportation services to physicians and nursing personnel in hospital and healthcare facilities throughout the state.
• Provide patients with detailed information regarding the transport and advise transportation staff on medical needs of the patient during their transport (requires knowledge of the patient's medical records).
• Utilize information received from healthcare provider, patient, or family to coordinate medical and non-medical transportation.
• Recommend the appropriate unit(s) to respond based upon the type of call, priority, and availability of unit(s).
• Ask pertinent questions to determine type of transport needed, billing information, and destination of transport.
• Communicate verbally and in writing with GMR Dispatch centers and customer communications centers to ensure on-time performance and quality customer service.
• Suggest routes for medical and non-medical units to follow.
• Interact with GMR dispatch centers to ensure proper unit utilization.
• Report unusual incidents to duty supervisors as appropriate.
• Prepare timely and accurate paperwork as required.
• Serve as the Liaison between GMR and healthcare facilities.
• Assist with billing-related questions.
• Perform other duties as assigned

QUALIFICATIONS

Experience:

• 1 Year of related experience providing dispatching and/or transportation services to hospital patients.
• 2 Years of EMS industry experience preferred Education:
• High School Diploma or Equivalent
• Bachelor's Degree in related field preferred Skills:
• Must be familiar with local geography
• Must be proficient with Microsoft Office Applications
• Must Type 30 WPM
• Must have effective oral, written, and interpersonal communication skills
• Ability to Multitask Credentials/Licenses:
• EMD/EMT Certified preferred

Job Summary :

Coordinate, expedite and review transportation requests at various Health + Hospital locations. Facility Coordinators conduct surveys and fill out checklists to ensure patients are ready for transport. The Coordinator will assist in limiting on scene delays by communicating issues and assisting to correct issues in conjunction with unit discharge personnel, Transportation Management personnel, Supervisors, dispatchers, Physicians, vendors and/ or designated coordinators at the various sites prior to vendor arrival.

DUTIES, ACCOUNTABILITY AND RESPONSIBILITIES :

The essential duties and responsibilities of this position include but are not limited to the following. Other duties may be added or deleted at the discretion of the Director of Operations or Vice President:

• Acts as liaison with our contracted health care facilities to ensure internal/external satisfaction.
• Ensure staff members are moving expeditiously and efficiently while on duty
• Identify and work through, in conjunction with hospital staff, barriers to timely discharge (paperwork, medications, signatures, receiving destination, etc.).
• Relay patient readiness to Hunter H+H Comms Center/TMO and determine need to change pick up time.
• Provide update to unit staff for vendor ETA to assist in an accurate discharge process.
• Provide solutions to delays:
  • Adjust discharge pick up times to optimize patient and costumer's satisfaction.
  • Advise discharge team (RN, SW, ADN/AOD, Clerk, Transportation Coordinator) of items that will create a delay if not corrected prior to crew arrival.
  • Partner with discharge team to make corrective actions when possible.
  • Advise all associated discharge teams when patient's discharge will be rescheduled.
  • Bridge ED and house discharge needs to best serve facility's throughout.
  • Manage crew readiness; crew timeliness to floor; patient transfer to crew process.
• Partner with Sending physician for Urgent and Emergent transfers, and ensure transfer process follows Policy:
  • Review and assist with ensuring appropriate service levels and/or equipment for transfers comply for accurately classifying urgent or emergent transfers.
  • Prioritize assistance in identifying delays and barriers to timely discharge/transfers for URGENT and EMERGENT patients.
  • Identify barriers to timely discharge (paperwork, medications, signatures, etc.).

PROFICIENCIES :

• Must be an employee in good standing with at least 6 months of tenure at Hunter Ambulance
• Candidate must have strong communication, organizational and interpersonal skills
• Proficient Time Management skills including ability to provide a sense of consistency to assigned sites.
• Ability to navigate effectively and efficiently in a digital setting for Zoll/MCC, RescueNet, iAuditor, etc.
• Knowledge of Microsoft Word and Excel for windows
• Ability to represent the company in high profile settings with proper conduct, professionalism and appearance.

EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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