Job description
American Express Global Business Travel is dedicated to helping its clients realize the greatest possible value from their investment in travel through increased cost savings, outstanding customer service and greater spend control and provides travel management consulting expertise, strategic sourcing and supplier negotiation support around the world.
Global Business Consulting (GBC) is the consulting arm of American Express Global Business Travel. GBC brings the talent, tools and management consulting acumen needed to manage our client’s T&E spend and maximize their return on investment. GBC focuses on business and operational strategy, strategic sourcing and program optimization to help our clients manage their travel spend. Our specialized expertise includes: Policy, Change Management & Compliance, Travel Program Management, Business Intelligence, Travel Category Management and Cost Management.
As part of the Global Business Consulting organization, the Travel Program Management (TPM) practice line is one of the fastest growing teams, focused on executing strategic and operational travel management projects on behalf of our customers.
Job Responsibilities Include:
-
Provide strategic advice to business stakeholders under the direction of and in partnership with the Travel Owner
-
Program optimization: finding new areas for potential improvements on service and savings
-
Organize and participate in preparation of management information deliverables including recurring and ad-hoc reporting requirements for stakeholders
-
Take an active approach to identifying policy and program enhancement opportunities, that are aligned with business objectives, to the Travel Owner for future consideration
-
Manage and coordinate resolution
-
Support the Travel Owner in monitoring TMC service delivery against contracted SLAs / key account metrics and actions required to address under-performance
-
Oversee TMC response to day-to-day business disruptions (e.g. strikes, minor weather delays, airline system outages, visas and private jets)
-
Perform specific vendor management activities for targeted categories in region (e.g. ground transportation, rail, corporate apartments) under the direction of the category owner
-
Provide oversight for transformation projects managed and delivered by the TMC in support of achieving key business priorities
-
Present and implement innovative solutions that support the customers overall business objectives
-
Coordinate and lead communications, progress, consistencies, and best practices in executing tactical / operational travel management activities for a selected number of countries
-
Provide regular and detailed communication on progress against performance targets including customer service level agreements
-
Assume responsibility for service consistency across the region and for continuous improvement driving the change agenda from strategy to actions
The successful candidate will have:
-
Strong leadership, ability to comfortably work and communicate with senior leaders and influence at all levels of the organization.
-
Business Travel background required.
-
Demonstrate experience in strategic planning and analytics to create innovative solutions to business challenges with strong change management skills.
-
Strong analytical and project management skills with demonstrated ability to prioritize track and deliver results with detailed focus on accuracy.
-
Excellent written/verbal skills, strong business presentation skills and technical skills.
-
Fluent in English, additional language skills are preferred.
-
Highly motivated self-starter with ability to juggle multiple tasks, with excellent organization skills and careful attention to detail.
-
Experience influencing and driving cultural change.
-
Communication — candidate must have a proven track record in both written and oral communications including writing high-level program documents, including policies and procedural documents.
-
Candidate must be experienced in addressing senior leadership, driving change through the ability to communicate and “sell” the travel program’s value proposition.
-
Leadership — candidate must have the ability to drive change through influencing skills and the ability to gain cooperation based on mutual goals and business objectives.
-
Command Skills — individual must have experience and understand what it takes to be successful in a complex corporate environment, including the ability to identify and gain the support of key constituencies, champions across business units, etc. Individual must have experience managing conflicting styles, mindsets, etc. and not allowing them to detract from the vision and value proposition.
Location
The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our 2022 Benefits-at-a-Glance document.
GBT 2022 Benefits-at-a-Glance
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement
jackharris.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jackharris.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jackharris.com is the ideal place to find your next job.