Job description

Travel Support Center Specialist

Summary

The Travel Support Center Specialist’s main job duty is to manage a large number of hotel request each day. During each outbound call, the TSC Specialist is responsible for calling the client’s requested hotel, making the reservation with the appropriate client information, and ensuring that the payment is directly billed. The Specialist is responsible for accurately entering information into our reservation system. The Specialist is expected to troubleshoot and resolve a variety of issues over the phone while working at a quick pace.

Responsibilities

• Make 80-100 outbound calls daily in order to meet 40-60 booked reservation goal
• Book client requested hotel with the hotel representative
• Report reservation confirmation information into system
• Communicate issues effectively and professionally with all CLC Clients and Departments
• Utilize proper grammar and appropriate speech to notate client needs and issues
• Enhance the reputation of FLEETCOR, including all lines of business, by providing an unexpected level of service to all clients
• Manage one’s inbound and outbound call time in order to maximize one’s availability to take a call
• Begin assigned duties on time
• Perform other duties as needed or assigned

Qualifications

• Excellent written and oral communication skills
• Previous experience in the hospitality or retail industries preferred
• Extremely detail oriented
• Demonstrated ability to work in a team environment
• Demonstrated knowledge of the Internet and Microsoft Word, Excel, and Outlook programs
• Ability to work in fast-paced, changing environments
• Demonstrates a high degree of initiative, responsibility, punctuality, persistence and ownership

Job Type: Full-time

Pay: $13.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Lexington, KY 40513: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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