Traveling Bilingual Front Desk/Coordinator

Reports to: Ortho Manager

Key Partnerships: Operations, Clinical, Support Center

Department: Ortho

Salary: DOE

Classification: Non-Exempt

Status: Full-Time

About this role:

A Front Desk/Coordinator gathers and accurately records oral surgery, medical and insurance information from patients. They will be responsible for coordinating and managing the Ortho Board. The Coordinator will guide the patient through the new patient process, starting from the time of making the appointment until they arrive for their appointment. Will be responsible to ensure that the patient/parent is informed of all aspects of treatment such as insurance, cost, and expectations. Most importantly, they will ensure that the patient's needs, wants and concerns are addressed prior to starting.

Job Responsibilities:

• Greet and check in patients and handout necessary paperwork
• Confirm patient's insurance coverage eligibility/ update changes prior to their visit
• Build patient or family files in the system
• Scan and file patient records
• Schedule and confirm appointments
• Answer incoming calls
• Handle routine questions about appointments, policies, insurance, and treatments
• Manage consent forms
• Collect fees per patients insurance
• Support in Sterilizing instruments and following cross-contamination standards
• Support with Back office cleaning duties
• Other duties as assigned

Basic Qualifications:

• Bilingual- Fluent in English and Spanish
• Ability to work with all age groups
• Flexible schedule
• Able to travel to multiple locations
• Reliable Transportation
• Able to carry/transport office and Doctor equipment

Key Skills and Abilities, Characteristics of a good fit:

• Strong written and verbal communication skills
• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Flexible and innovative; highly adaptable to the dynamic business environment
• High engagement; supportive of leadership and role model for company values and guiding behaviors
• Strong demonstration of task completion and dedication to detail
• Team Player and great interpersonal skills
• Prompt and timely with work schedule
• Amazing customer service skills, great at building relationships with new people

Benefits:

• 401(k)
• Health Insurance (PPO/HSA)
• Vision Insurance
• Internal Dental Insurance
• Disability Insurance (STD/LTD)
• Life Insurance
• Paid Time Off
• Holiday Pay
• Hep B and CPR Certifications
• Career Growth Opportunities
• Traveling incentive

Schedule and Location:

Multiple Locations: Apex Dental Nacogdoches, Family Smiles Palestine, LOL Dental Crockett, and Lufkin Kids Dentistry Lufkin

Schedule: Monday - Saturday

CDP is an Equal Opportunity Employer

Community Dental Partners is an Equal Opportunity and Affirmative Action Employer. We are committed to ensuring equal employment opportunities for all applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Internal ID: CDP100