Job description
Who we are...
Ciox Health merged with Datavant in 2021, creating the nation's largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.
What we offer…
What we need…
This position is responsible for facilitating the retrieval of charts by working with third party Health Information Handling (HIH) Vendors. The Vendor Relationship Representative will provide the highest quality customer service to CIOX Health internal and external customers. The Vendor Relationship Representative works directly with existing vendors and ensure all responses follow approved company and HIPAA guidelines.
Responsibilities:- Must have strong customer service skills
- Must be able to work with moderate supervision responding to changing priorities and role needs
- Maintain working knowledge of Company software
- Manage inbound/outbound calls in a timely manner
- Adhere to the Company's Code of Conduct and policies and maintain HIPAA compliance
- Assist with additional work duties or responsibilities as evident or required
- Runs reports and prioritize the work on daily basis
- Work side by side with the finance department to ensure vendors are paid in a timely manner
- Communicate internal goals with their vendor(s)
- Communicate any vendor issues and challenges with Management team
- Maintain emails and correspondence within a timely manner
- Responsible to meet company set performance goals
- Must be a team player and willing to adapt to change
- High school diploma or GED is required
- Effective verbal and written communication skills in the English language
- Telephone skills including the ability to speak clearly with a pleasant and professional tone.
- Intermediate computer skills including Windows-based applications (Word, PowerPoint, Excel and Outlook) and the ability to perform other basic computer functions
- Ability to organize and manage multiple tasks
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.
- Except for states where legally prohibited to enforce mandates.
jackharris.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jackharris.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jackharris.com is the ideal place to find your next job.