Job description

Essential Function

The Welcome Desk Associate is responsible for fostering a warm, inviting experience for our guests and patrons, creating an environment for exceptional guest experiences. This position will also provide general administrative support, including selling and verifying membership program registrations through the CCMS/POS system, communicating membership plans and available programs, providing facility information as requested, answering and routing incoming phone calls, opening/closing the safe and Kiosks (when scheduled), and contacting members whose membership has lapsed. When scheduled, responsible for the supervision of the Welcome Desk staff and provide managerial level Kiosk support (for changes and/or cancellations) and correspond with members as needed.

Duties and Responsibilities
The duties listed below are the primary duties of this position but are not all the duties that may be required.
The Salvation Army reserves the right to change, reduce, or expand the duties of this position at any time.
Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this role.

Specifically, the primary duties are:

• Provide excellent guest service to the community; ensure all guests, clients, and members receive prompt, courteous service, in accordance with established Camden Kroc Welcome Desk policies and procedures.
• Maintain awareness of all Kroc Center programs to share information with guests and customers.
• Ensure current information and promotional material are always available and visible in the Welcome Desk area so that members, guests, and potential members always have access to needed information.
• Assure proper communication regarding membership account inquiries.
• Receive and manage incoming telephone calls, emails, and inquiries in a friendly, professional manner. Direct telephone calls to the appropriate program and/or staff member promptly.
• Maintain cleanliness and orderliness of the Kiosk/POS stations. Keep the sales area clean and neat.
• Assist in the ongoing review and input of data received through the completion of the Membership Change form.
• Assist with community tours and information sessions geared towards members and potential clients.
• Adhere to Camden Kroc Corps Center operations policies and procedures.
• Handle cash, credit card, and/or check transactions, make a change, and operate Kiosk/POS software. When scheduled open and close the safe and Kiosks for other Welcome Desk Associates; secure the Kiosk/POS area at the opening and close of each shift. The complete necessary paperwork for bank deposits at end of the shift. Properly input all sales and data into the Kiosk/POS System. Secure the POS area at the close of your shift.
• Enter all membership information into CCMS accurately and promptly.
• Ensure steps are followed for membership background checks.
• Be proficient in reviewing and updating key account and personal information, as needed.
• Use established procedures to follow up with members, whose accounts are delinquent.
• Manage customer database and registration process, including on-site registrations to assure accurate registration data, fee collections, counts for specific events, etc.
• Direct/maintain a level of cleanliness and organization at the Hospitality Desk and in related areas.
• Ensure walk-ins and payments received at events on-site are recorded in appropriate databases and forwarded to the business department for financial tracking and processing.
• Ensure revenue and expenses are kept within established boundaries.

Observe all Safety Regulations:

• Attend to accidents and injuries according to policy.Generate legible and accurate accident and incident reports as required and forward them to appropriate personnel in the time frames prescribed.
• Ensure guest safety, immediately rectify and/or report any potentially unsafe conditions to the supervisor or security. Help de-escalate membership/client concerns and work with the security department when necessary to handle delicate matters that arise. Coordinate response and direction to members in emergencies.
• Report any suspicion of Child Abuse to the appropriate supervisor and Child Protective Services.

General Office Duties:

• Regularly check email to ensure that recently released information and communication concerning programs, special events, etc., is received and shared with staff.
• Provide administrative support as needed, to included filing, data entry, and mailing.
• Provide general support for various events and program services, if needed.
• Attend all staff meetings as assigned and required.
• Perform related duties as assigned.

Qualifications

• High School diploma or GED equivalency.
• Previous sales or customer service experience required.
• Ability to communicate effectively with guests, staff, etc. Bi-lingual Spanish/English is a plus.
• Demonstrates good judgment, resourcefulness, flexibility, attention to detail, and problem-solving. Maintain confidentiality. Excellent interpersonal and strong communication skills.
• Thrive in a team-oriented work environment. Ability to work well in a multi-paced work environment (sometimes very busy other times very slow), while maintaining composure under pressure.
• Proficient and accurate typing/data entry skills. Strong computer and software application skills. Ability to effectively use new software programs with training.
• Must understand and appreciate the mission of The Salvation Army.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Sales or Customer Service: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person

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