POSITION SUMMARY:

This position advances the work of the Y, a leading nonprofit organization committed to strengthening community through youth development, healthy living and social responsibility. Under the leadership of the Membership Director, in accordance with the Christian principles of the YMCA, the incumbent is responsible for membership acquisition and promoting program registration to new/current members.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

ESSENTIAL FUNCTIONS:

• Model the YMCA character values of caring, honesty, respect and responsibility through your actions and conversation with members
• Engage in active listening with potential members to develop sustainable relationships, determine individual goals and interests
• Greet, Interview and tour future members
• Create outbound calls and emails to generate future members to tour center
• Follow up on membership inquiries
• Responsible for tracking and reporting on all tours that result in membership
• Responsible for follow up of all non-joins within specified time
• Process all memberships via membership software systems and ensure all processes are followed
• Schedule all new members for their MYFITness Appointment
• Connect members to specific programs and services; process program registration with the intent to increase member utilization of other services as needed
• Prospects all non-member program users
• Track and provide sales, terms, recovery and MYFITness enrollment updates monthly to supervisor
• Track and provide number of “quality” conversations, program enrollments, MYFITness enrollments
• Review and assist with the actualizing of member satisfaction surveys and suggestion feedback
• Implements, distributes and communicates all membership marketing campaigns and any sales related promotions
• Assist with center and association member appreciation and recognition event(s) and program(s)
• Educate Members on our not-for-profit mission and increase participation in our Y's Annual Giving Campaign and Volunteer Opportunities
• Performs all other duties as assigned.

LEADERSHIP COMPETENCIES:

• Mission Advancement
• Collaboration
• Operational Effectiveness
• Personal Growth

QUALIFICATIONS:

• Minimum 18 years of age
• High school diploma or equivalent required
• Previous sales experience preferred
• Passion, enthusiasm, and commitment to the mission and cause of the YMCA
• An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our Centers
• Strong interpersonal and communication skills and the ability to relate effectively to diverse groups of people from all social and economic segments of the community
• A team player who can develop harmonious relationships with staff, members, guests and volunteers
• Solid computer skills (Microsoft Office and internet usage)
• Excellent analytical and abstract reasoning skills, plus excellent organization skills
• Superior conflict resolution skills, sound judgment, initiative and independent thinking

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee maybe required to use a computer and be able to communicate using a computer or electronic device.
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.