Job description

Windows 10 Refresh Technician - Training Provided

Desktop Support Technician - performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Requirements

Education and Experience:

• Typically requires technical school certification or equivalent of 1-2 years of relevant experience
• Knowledge of relevant software and hardware systems
• May require additional customer-specific certifications or training as required

Skills:

• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
• Additional requirements may exist if offer of employment is extended

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers. F2OnSite supports and adheres to all state laws regarding background checks.

• “Except where prohibited by law, many employees and contractors of F2OnSite are required to obtain a Covid-19 vaccine, and new hires will be required to provide proof they have done so, or obtain an exemption or deferral based on a valid religious or medical reason, prior to beginning employment.”

F2OnSite is the fastest growing Onsite I.T. Services company in the United States and is ranked in the Top 25 fastest growing privately held companies overall! We are looking for the best and brightest technical talent to work in the field for our customers! We Are the “Boots on the Ground” for our customers! Our tag line of “Relax, we got this!” is not just marketing: it is the reality of who we are as a company! Our Field Engineers are the heart of the company, and we care about your success!

What We Do - Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCD’s. We have hundreds of team members across the US who work Onsite at customer’s locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers, and POS systems. We close thousands of service calls each week and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Job Type: Contract

Pay: $17.00 - $18.00 per hour

Schedule:

• 8 hour shift

Application Question(s):

• What is your minimum and desired hourly rate requirement?
• To expedite your application, email your resume to debbie@f2onsite.com in word format with your salary range requirement minimum to desired. Please include the name of the position, location and your name in the subject line of the email. Please include your personal email. Thank you.
• Are you currently working?

Work Location: One location

jackharris.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jackharris.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jackharris.com is the ideal place to find your next job.