Job description

Position: Winter Wonderland Attendant
Reports To: Guest Experience Manager
Term of Employment: May through December

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Position Overview: *
This position works directly with the Guest Experience & Marketing Team for all properties in Cape May, NJ. This position is responsible for supporting and implementing initiatives as defined by the Guest Experience Team and assisting on programming events for Winter Wonderland.

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Key Responsibilities: *

• Support the planning, execution, and organization of programming across the properties.
• Assisting on day-of event and participating where most needed.
• Act on behalf of the Guest Experience Team as a Host and lead groups of all ages in tours, activities, and games.
• Manage reservations, payment collection and appropriate accounting for necessary events.
• Resolve any issues, complaints, and/or problems to ensure guest satisfaction.

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Represents Cape Resorts/Congress Hall in a positive light by expressing enthusiasm, energy and positive vibes within the organization and consistently upholds the company ethics and values.

Qualifications:

• 1 - 2 years of experience in hospitality
• Basic event planning & execution experience a plus
• Basic knowledge of Cape May and the Cape Resorts properties a plus
• Proficient or basic understanding of software (Excel)

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Specific Job Knowledge, Skills and Abilities: *

• Enthusiastic and Charismatic
• Able to work weekends and holidays as needed
• Excellent written and verbal communication, comfortable leading a group
• Flexible attitude and ability to multi-task
• Has a strong attention to detail and eye for aesthetics
• Organized and punctual
• Ability to problem solve and think quickly in situations
• Ability to stand for long periods of time and lift up to 25 lbs
• Reliable Transportation a plus

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This position description is intended to describe the general nature and level of the work being performed by an employee assigned to this position. This description is not exhaustive list of all duties, responsibilities, knowledge, skills, abilities and working conditions associated with this positio_n.

Job Type: Temporary

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