Job description
US55504
The Opportunity
HSN and Cornerstone Brands Customer Order Specialists answer inbound customer calls in a fast-paced environment. Working at home, our Shared Workforce Specialists to assist our customers.
Compensation
- Starting rate is $14.00/hour.
- Automatic increases in pay every 6 months for 2 years resulting in $16.00/hour (after 24 months).
- New! Pay for Performance incentive paid out monthly to eligible team members.
Life as a Customer Order Specialist
Assist HSN and Cornerstone Brands customers
Busy day handling a high volume of customer inquiries
Assist customers with questions while personalizing the experience for each caller
Calls may include placing orders or samples, tracking orders, processing customer credits, analyzing account data, etc.
Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands
Report to direct supervisor
Work at Home in a remote friendly environment
What You Bring
- Problem solves and de-escalates situations while sustaining a high-paced call volume
- Learn and work in a virtual environment with a set schedule and structured day
- Communicate with a variety of customer styles, peers, and leaders
- Navigates multiple systems and screens while assisting customers
- Follow HSN/Cornerstone Brands computer system requirements
- Troubleshoot own technical problems (in partnership with IT when needed)
- Available to work weekends, holidays and additional hours
- Reside in Allen, Ashland, Crawford, Defiance, Erie, Fulton, Huron, Lorain, Lucas, Medina, Ottawa, Paulding, Putnam, Richland, Sandusky, Seneca, Van Wert, Wayne, Williams, Wood, or Wyandot county
System Requirements
Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few important items:
Self-provided computer or laptop, running a Microsoft Operating System, operating on Windows 10 and not older than 3 years
Headset compatible with HSN and Cornerstone Brands specifications (HSN and Cornerstone Brands reimburses $75 for headset.)
Dedicated telephone line hardwired into wall jack or internet modem
High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option
Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
Training Schedule
This position includes two paid training periods where full attendance and participation is required. Training schedule and work schedule post training will differ.
- Week 1 – 17
o Tech set up, Orientation, and HSN Order Services Training, concluding with taking live calls with peer and trainer support
- Week 17 -21:
o Cornerstone Brands Order Service Training, concluding with taking live calls with peer and trainer support
- Week 22 – Onward:
o Working Selected Work Schedule taking both HSN and Cornerstone live calls.
The Application Process
Our application process is candidate-led. Each notification for next steps will be sent to the email address you provide.
1. Complete Application
2. Complete skills assessment on mobile device or computer
3. Self-schedule interview
4. Complete interview
#LI-Remote
Join us as we enrich life’s everyday moments – including yours. Apply today!
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate
flexible working options, our Qurated community
, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at
workwithus@qurateretail.com
for assistance.
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