Job description
- In real time, monitor the service delivery process, from initial customer orders to completed radiology reports and customer follow-ups.
- Answer customer calls and enter orders for x-rays and other medical imaging services into online system in a timely and accurate fashion.
- Ensure that all available documentation of medical orders gets uploaded into the computer systems in real time.
- Validate completed diagnostic exams and ensure timely transmission of DMI images to radiologists for interpretation.
- Distribute final radiology reports to customers in a timely manner, and make follow-up calls to ensure that the customers have received the results of the studies.
- Communicate with customers staff, nurses, medical providers, patients, and DMI personnel regarding order status, estimated times of arrival, radiology results, and other operational questions as they may arise.
- Coordinate the delivery or electronic sharing of medical images and reports.
- Other tasks as assigned.
Key qualifications include ability to communicate positively and effectively with clients and staff in a dynamic and fast-paced environment, excellent telephone skills, enhanced computer proficiency and data entry accuracy, and a working knowledge of medical terminology, especially related to anatomy and radiography.
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