Job Summary:

The Workplace Services Coordinator will provide office operations support to the Washington, DC and Baltimore office. This is a hands-on role that will support the office and assist with a variety of administrative tasks. This position reports to the Regional Workplace Services Director and on-site Office Directors.

Responsibilities:

• Day-to-day office operations support, including oversight of office hoteling processes, conference rooms, and on and off-site records retention.
• Facilities coordination/building management contact.
• Assist with onboarding, workspace setup, and onsite recruiting support.
• On-site IT-related responsibilities such as being a resource for firm technology, including being well versed in Microsoft Teams and other firm tools.
• Management of vendors/accounts payable/petty cash/office budgeting.
• Maintain office equipment, office supplies, and restocking pantry areas as needed.
• Provide support to Baltimore Office Director on tracking staff utilization.
• Supervise DC workplace team including Workplace Services Assistant and Receptionist; act as back-up in both roles when they are out of the office.
• Event planning, coordination, and execution which sometimes require after-hours support.
• Assist with completing photocopy projects in a timely and accurate manner as needed, which may include binding and index preparation.
• Other administrative tasks, including time/expense entry, travel arrangements, scanning documents, data entry, faxing, FedEx logistics, mail delivery, etc.

Qualifications:

• High school diploma required. BA degree/ or equivalent years of professional services experience preferred.
• Minimum of three years of experience as a lead in a professional services environment, preferably consulting or legal.
• Prior supervisory experience expected.
• Provide exceptional client service to visitors, candidates, and employees always with a positive, upbeat and “roll up your sleeves” approach;
• Be a problem solver that can think creatively, work independently, and proactively seek guidance when appropriate;
• Demonstrate attention to detail, follow through on assignments to completion, and multi-task in an environment with rapidly changing priorities;
• Demonstrate technical savvy and the ability to quickly learn new software systems such as office hoteling, time entry and intranet tools;
• Project a mature presence, empathy and intellectual curiosity while balancing the ability to receive direction and digest constructive feedback;
• Demonstrate ability to multi-task and prioritize activities in a rapidly changing environment;
• Exhibit excellent written and oral communication skills with a confident and clear communication style and the ability to handle sensitive information and preserve confidentiality;
• Demonstrate strong time management, project management and organizational skills; and
• Ability to travel between two offices with flexibility and willingness to occasionally work overtime as needed.

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