Job description
Accounts Payable/ Accounts Receivable/ Customer Service Representative: Will perform tasks and services to support effective and efficient operations of the organization’s finance and customer service departments.
Duties/Responsibilities:
- Maintain quality service by following organization standards.
- Receive, review, and process invoices for company purchases.
- Enter invoices and match invoices to purchase orders and receiving documents.
- Maintain communication with outside vendors and other Carr’s Tree Service offices to reconcile discrepancies.
- Review monthly statements for accuracy.
- Maintain equipment expense log.
- Maintain Stihl inventory.
- Manage fuel cards.
- Complete credit applications.
- Assist with billing invoices.
- Answer the telephone, relay messages, and maintain equipment and supplies.
- Process customer requests for estimates.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Communicate with customers through various channels.
- Acknowledge and resolve customer complaints.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Various office support such as cleaning, mail sorting, and stocking of supplies.
- Perform other duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
- Excellent organizational skills.
- Dedication to customer satisfaction
- Meticulous attention to detail.
- Ability to multi-task, prioritize, and manage time effectively.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- Prior finance or related office experience (preferred).
- Prior CSR experience or related office experience (preferred).
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Our Values:
- Honesty and Integrity
- Safety
- Customer Service
- Reliability
- Hard Work
- Respect and Dignity
Benefits:
- Competitive Wages Based on Experience
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401K Contributions
- Short Term Disability
- Life Insurance
- Paid Time Off (PTO)
- Faith-Based Company
All applicants will be considered for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.
Qualifications:
- Willingness to Learn
- Valid Driver's License (Required)
- Commercial Drivers License (CDL) (Preferred)
All applicants will be considered for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.
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