Job description

ROLE PROFILE

JOB TITLE: Associate Manager

OPERATING GROUP: TGI Fridays

FUNCTION: Operations

DATE/REVISION DATE: November 2023

REPORTS TO (TITLE): General Manager

STATUS: Non-Exempt

ROLE PURPOSE

Responsible for supervising scheduled shifts and ensuring Guests receive their order in complete accuracy and building relationships with delivery services, staff and kitchen personnel.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

· Supervise operations during scheduled shifts that include daily decision-making, and staff support while upholding standards, product quality and cleanliness.

· Proactively run a shift and anticipate Guest needs.

· Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift.

· Observes Team Member, providing immediate feedback, coaching, development, and recognition.

· Follow up on any issues and complaints they may have arisen during your shift.

· Leads motivational Alley Rallies ensuring that Team Members are engaged and informed regarding Fridays food.

· Ensures great food is delivered to every Guest.

· Conducts food safety and line checks to ensure food and beverage standards are met and executed safely.

· Checks in deliveries from vendors; ensuring quality and proper billing.

· Prepare end of shift reports as necessary.

· Ensures a safe working environment to reduce the risk of injury and accidents.

· Keeps immediate supervisor promptly and fully informed of all issues and takes prompt corrective action where necessary or suggests alternative courses of action.

· Ensures that all prepared food meets TGI Fridays standard of excellence, 100% recipe adherence, and adheres to product sensitivity and plate presentation guidelines.

· Complies with all food safety rules, laws, protocols, and standards.

· Places expo-ready food packaged correctly using the appropriate zoning standards.

· Keeps updated on recipe changes. Ensures proper execution of recipe procedures to maintain a high quality and consistent product.

· Keeps entire kitchen clean; stocks and sets up rotation.

· Keeps prepared food continuously moving out of the kitchen.

· Communicates ticket times and potential problems with the service staff, kitchen staff and Managers.

· Completes assigned prep work for stocking and set up of station. Breaks down and cleans station thoroughly daily.

· Cleans and sanitizes throughout the shift.

· Ensures proper rotation of all products and stocks products to par. Labels, day dots and signs all products as appropriate.

· Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.

· Performs other duties and responsibilities as required or requested.

· Must be able to follow TGI FRIDAYS and CDC guidelines concerning any health crisis. Example Coronavirus

KEY DECISIONS

Makes:

· Appropriate level of coaching & feedback with Team Members during a shift

· Recognition conducted with Team Members

· Prep required to run shift

MEASURES OF SUCCESS

· Guest satisfaction scores meet/exceed company standards

· Annual sales dollars achieved compared to budget

· Meeting/Exceeding requirements for Ecosure Audit scores for the year

· Grow sales to meet or exceed annual sales budget

· Meeting Labor Budget

QUALIFICATION REQUIREMENTS

· One year of external restaurant experience with a college degree (preferred)

· Must be capable of performing all functions and meeting qualification standards for BOH and FOH positions

· Must complete and pass background check

·

Must be able to walk and stand during entire shift

· Must be able to read, write and speak English

· Must be able to lift up to 30 lbs.

· Minimum age requirements – 18 years of age

MISSON, VISION AND VALUES

· MISSION - To lift SPIRITSaround the WORLD by CELEBRATING the fun in every moment and the potential in EVERY individual

· VISION – Fridays will be the ULTIMATE HOST for the world’s most sought-after experience…for our TEAM Contributes to the Guest experience through knowledge of job and products.

· VALUES – CELIBATE PEOPLE OF ALL STRIPS – Diversity, Individuality, Self-Expression … BE KIND – Respect, Fairness, Caring, understanding … DELIVER EXTRAORDINARY EXPERIENCE – Rise the bar, take the initiative, be scrappy…BE A GREAT HOST – Of service, Passionate, Energetic…MAKE YOUR FAMILY PROUD – Positive, Committed, Trustworthy, Responsible

COMPETENCIES

PASSION FOR THE GUEST – Actively contributes to fun, friendly and engaging service.

· Understands how their role impacts the Guest.

· Displays a caring attitude towards Guests.

· Contributes to the Guest experience through knowledge of job and products.

· Demonstrates a service attitude by providing support to those who are directly serving the Guest.

· Handles special requests in a responsive and positive way.

· Utilizes customer feedback to provide a better Guest experience.

COMMUNICATION – Keeps the lines of communication positive, open and productive.

· Pays close attention to Guests' and coworkers’ special requests to ensure accuracy.

· Responds positively to conflict situations and works to find appropriate solutions.

· Keeps interaction positive and productive; avoids conveying negative messages.

· Shares information with others to raise awareness of potential needs and concerns.

· Listens carefully and attentively to others without interrupting.

· Asks thoughtful questions to ensure proper understanding of the message being conveyed.

· Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.

PASSION & INITIATIVE – Keeps it fun and keeps up with the pace.

· Shows Guests and Team Members that (s)he genuinely enjoys the job.

· Displays passion, energy and pride in doing the job right.

· Works with a strong sense of urgency and drive; pushes for quick, yet accurate results.

· Focuses on the way (s)he approaches a task, not just the task itself.

· Takes independent action to improve existing systems and processes.

· Enthusiastically promotes the TGI Fridays brand and menu items.

RELIABILITY & ACCOUNTABILITY– Works hard and delivers quality results.

· Arrives on time and ready to work dressed in proper dress code.

· Attends all required shift meetings and is prepared to contribute.

· Minimizes wastes and costs (e.g., maintains proper rotation of inventory).

· Responds to food quality complaints by owning the situation and solving the problem quickly and properly.

· Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions.

FLEXIBILITY & STRESS TOLERANCE– Knows that anything can and will happen and handles uncertainty in a calm, controlled manner.

· Addresses daily challenges and obstacles with confidence and a positive attitude.

· Easily adjusts to meet changing demands and new responsibilities.

· Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift.

· Maintains an even-tempered demeanor even in stressful situations.

· Responds calmly to problems and controls emotional reactions.

· Handles him/herself in a professional manner at all times.

TEAMWORK & COLLABORATION– Fuels an environment where everyone pitches in and gets along.

· Recognizes the importance of working together to accomplish goals.

· Actively promotes cooperation, respect, and acceptance of all Team Members.

· Establishes positive working relationships with all Team Members to maintain a productive environment.

· Takes on additional responsibilities to ensure proper coverage during rush periods.

· Reaches out to Team Members when necessary to ensure timely completion of all tasks.

DISCLAIMER: THE CONTENT WITHIN THIS DOCUMENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.

Takes advantage of opportunities to set an example for new or inexperienced

Job Types: Full-time, Part-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Amherst, NH 03031: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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