Job description

Title: Business Analyst, Customer Solutions
Pay Rate: $30.00-36.76/hr (W2-contract - NO C2C)
Location: Remote - Candidate must be located in GA, FL, NY or NJ

DECRIPTION:

**Not an IT Business Analyst - Read Description Thoroughly**
**Candidates must have their own laptop - Client will set up on a Virtual Desktop Interface**

Business Analyst's Role to manage tactical work in improving load density, reducing targeted customer fees & fines, and CPFR work.

These roles are critical to becoming CCO/Zone customer's most valued supplier. This position will be primarily accountable for identifying opportunities through deep dive tactical data analysis. They will work with the appropriate Customer Solutions Senior Manager in addressing those identified opportunities and in removing load density waste and in reducing controllable Cost to Serve related fees and fines. Candidates must adapt a pragmatic process to impact cost associated with these 2 areas based on data analysis capability.

KEY DUTIES/RESPONSIBILITIES:

• Deliver daily/weekly analysis for priority Customers that will evaluate the following:

• Assessment of vehicle fill opportunities at the Customer/lane level
• Evaluation of daily orders to understand which orders are meeting vehicle fill expectations and which are not.
• Provide data and direction to the NAOU Customer Service team that supports shipping full vehicles, while managing Customer DC availability opportunities. This direction will be used to distribute order cuts and cancelations.
• For Customers who use an allocation process, this resource will – in collaboration with Customer Solutions -- provide weekly perspective to the Customer on allocation buckets or uploads.

• Deliver daily/weekly analysis, exception reports for priority customers that will provide opportunity to reduce WRTM controllable cost to serve.

• For CCO customers, lead pilot to eliminate On Time Delivery Service Fees
• For CCO and Zone customers, provide exceptions reports & customer ready presentations to help on opportunity Dwell charges and OTIF fees and fines that exists so that CS team members can take it to the customer and reduce fees and fines or extract commercial value
• Work as integral part of assigned team(s) assisting Customer Solutions and SCCO in presenting replenishment insights to internal stakeholders and Customer (where defined)

• Communicate effectively on customer order weights & root causes by customer lane; allocation vs order weight, ship weight vs order weight, savings associated with load density (monthly)
• Customer OTIF penalty exception requests must be communicated with clarity and push on Customer-owned root causes.
• Clearly identify and communicate with Customer Solutions (CS) Manager and Transportation on Dwell Fees opportunities
• Work with CS Manager and account leads on opportunities to address unloading fees/lumper fees as an enable for commercial negotiations
• Communicate and work with Transportation in identifying and developing plans for On Time Service Delivery Fees reduction.
• Identify and communicate root causes for other areas of WRTM Cost To Serve opportunities such as CPU, quality compliance, and unidentified transportation charges
• Actively participate in Customer Solutions meetings, representing/sharing progress on load density/fees & fines work.

REQUIRED QUALIFICATION:

• Bachelor’s degree
• Three years of business analytical experience with financial background
• Expertise in analytical/data management tools such as Power BI, Excel, and so on.
• Demonstrated bias toward leveraging latest technologies analytical. Ability to handle large data sets.
• Skilled translation and presentation of data into concise, pragmatic and relevant actionable recommendations.
• Proven ability to manage Customer relationships and influence Customer actions.
• Well-developed communication and influencing skills with a proven history of analytical capability.
• Ability to steward and lead improvements.
• Preferred: Five + years of business analytical experience with a financial background

Job Types: Full-time, Contract

Pay: $30.00 - $36.76 per hour

Schedule:

• 8 hour shift

Application Question(s):

• Candidate must be located in GA, FL, NY or NJ. The job opportunity is w2-contract not c2c. Please acknowledge both.

Education:

• Bachelor's (Required)

Work Location: Remote

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