Client Delivery Associate, A/R & Denials

Description

As a Client Delivery Associate your role will be to support internal initiatives and implement client programs as it relates to Cloudmed’s A/R & Denials solution. This will include data verification, report creation, trend documentation, and client scheduling. You will report to the Client Delivery Manager.

Responsibilities

• Create and distribute (email, portal, sFTP) weekly and monthly report for multiple clients
• Verify accuracy and audit for data integrity
• Track and document trends, errors and or client improvement opportunities under the direction of team leadership where applicable
• Identify client recoding trends that may impact revenue
• Identify client data issues that may be impacting report accuracy
• Create standard and ad hoc client facing reports based on client needs
• Contribute to the enhancement of existing reporting methods
• Support in creating reports from Power BI
• Maintain monthly report schedule
• Assist teams with various tasks throughout client implementations and maintenance
• Maintain/update department standard client protocol documents
• Routine administrative tasks as directed by leadership
• Contribute towards achievement of team's goal and initiatives
• Compile numerical or statistical data, including pivot tables, graphs and spreadsheets
• Promote a supportive and positive team culture that aligns with Cloudmed’ s values
• Contribute to the advancement of the internal team initiatives by providing hands on support and ideas

Required Qualifications

• 1+ years of customer service experience and written business communication
• Proficiency with Microsoft Office and proven experience in working with MS Excel (intermediate level Excel or above)*potentially look at Excel proficiency test*
• Proven experience in building reports, validating data and providing analysis
• HS diploma required
• Time management and managing of multiple priorities
• Ability to maintain the highest levels of customer satisfaction
• A strong attention to detail and organization skills
• Team-oriented and adaptable

Desired Qualifications

• Bachelor’s degree
• Creative problem-solving skills
• Ability to build and maintain strong relationships, generating positive client feedback on quality, value, delivery, and results
• Desire to continue to learn and advance skills in new technologies (Power BI, Visio, Advanced MS Teams, etc)
• At least one other reporting-based product (MS Power BI, Tableau, etc)