Job description

Veterinary Client Service Representative

VCA Wakefield Animal Hospital — located just 20 minutes north of Boston and 20 minutes south of New Hampshire — is seeking a full-time client service professional to join our fast-growing AAHA-accredited, 12-doctor general and exotics practice. Our new facility is designed with separate entrances, lobbies, exam rooms, and treatment areas for dogs and cats/exotics.

The successful candidate will share our commitment to delivering the highest quality patient care with exceptional client service.

We offer discounts and full scholarships to Penn Foster online degree programs for candidates wishing to pursue degrees in veterinary technology or hospital management.

Why do we need you?

As the face of VCA Wakefield Animal Hospital, the client service representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The client service representative is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including greeting visitors and answering telephones.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (for example, flea and tick control and heartworm prevention).
• Managing medical records and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Our ideal candidate has:

• Animal hospital or other professional animal-related experience (shelter, pet store, day care, grooming, animal science classes, etc.). If you don't have that experience, please explain in your cover note why we should consider you.
• A flexible schedule; we are open 7 days, and some weekend and evening shifts are required.
• Excellent interpersonal and computer skills.
• A dedication to maintaining the positive work environment that is fostered here.
• Please include a very brief cover note with your resume indicating why we should hire you.

Why VCA Wakefield?

• We take Fear Free™ seriously, with more than 40 Fear Free Certified professionals on staff; we want give you the skills to make our clients and patients feel at home, and we’ll pay for your online Fear Free™ training and certification.
• We see 54% dogs, 24% cats, and 22% exotics (including reptiles, birds, small mammals, and aquatics).
• We’ve been accredited by the American Animal Hospital Association for more than 40 years (fewer than 15% of animal hospitals are accredited).
• We are growing quickly and moved into a beautiful, custom designed space in December 2020.
• We offer opportunities to give back through strong shelter partnerships and VCA Charities.
• We have a meditation room and offer free subscriptions to Headspace.
• Our EV charging station is free for employees.
• We balance our hard work with a lot of fun!

Benefits

In addition to competitive wages, we add value to your compensation package:

• Generous employee pet care discounts
• Medical, dental, and vision insurance
• Opportunities to teach and mentor
• 401(k) plan
• Free wellness subscription (Headspace)
• Discounts and scholarships for Penn Foster programs
• Dozens of free courses at our own WOOF University
• Life and long-term disability insurance
• Paid parental leave

Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 3x12
• 4x10
• 8 hour shift
• Weekend availability

COVID-19 considerations:
All customers are required to wear a mask, and only two people may accompany pets inside. Curbside service is still offered for clients that prefer it. Staff are required to wear medical grade or KN95 masks.

Ability to commute/relocate:

• Wakefield, MA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Veterinary experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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