Job description

Summary

The Client Services Representative is responsible for interpreting and clearly communicating print project instructions throughout the organization. They must be responsive to all internal and external clients, be prompt in providing accurate instructions and requested information, and are jointly responsible with manufacturing to assure timely project completion and distribution.

Essential Duties & Responsibilities

• Interprets a variety of print and distribution instructions with high attention to detail
• Collaborates with procurement on special materials and/or outsourcing requirements
• Works with sales support to make sure any special customer needs or concerns are identified to the plant prior to and during production
• Deals directly with customers on all production issues as directed by sales representative
• Determines when sales representative or client services management should be brought into a situation

Qualifications

• Four (4) years of accredited courses in Graphic Communications or Business Administration or related printing industry experience
• Logic and conceptual thinking skills
• Strong written and spoken communication skills
• Exhibits good problem-solving and organizational skills
• Proficient in Microsoft Office including Word, Excel, Outlook, and PowerPoint
• Possesses strong knowledge of print and plant processes and strong communication skills

Job Type: Full-time

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Menomonee Falls, WI: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Printing Industry: 1 year (Required)
• Account management: 2 years (Required)

Work Location: Hybrid remote in Menomonee Falls, WI

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