Job description

Job Description:

Client (Student) Services Coordinator

Outline of the role:

The Client Services Coordinator (CSC) is a positive, upbeat and personable administrative staff member who is responsible for local sales/enrollment and all aspects of student services within the school. They ensure smooth and efficient service is provided to all students and visitors. The Client Services Coordinator manages our accommodation services, leads student activities and generally acts as the main point of contact for students.

Special consideration will be given to applicants with ESL or other post-secondary school experience, including: student visas, enrollment sales, BPSS licenses, and national accreditors.

General Duties include:

• Answering phones and direct calls
• Monitoring and following up on local sales leads
• Booking enrollments and accommodations
• Create and distribute monthly activities calendar
• Recruit and maintain group of homestay hosts
• Utilize and update student database system
• Track and updating student program dates, extensions, transfers, and end dates
• Ensure timely collection of tuition payments
• Advise students regarding F1 student visas, and assist in maintaining visa records
• Monitor attendance and send out attendance warnings where necessary
• Maintain student records
• Assist the directors with the day-to-day operations
• Manage administrative functions outside of the realm of education delivery when necessary or requested.
• Ensure all correspondence receive a response within one business day

Department:

• New York City School, which forms part of the Oxford International North America division

Reporting To:

• School Director (primarily)
• North America Marketing Director
• US Operations Director and Managing Director

HR Responsibilities:

• None

Physical Requirements of the Role:

• The job requires a person who is able to move around all areas of the school.
• The job requires lifting and moving of furniture and supplies which can weigh up to 30 pounds.
• The job requires someone is able and willing to travel around the city visiting hosts. This will involve travel on public transit.

Quality of Service:

The CSC is responsible for delivering services in line with the established Oxford International Quality Standards in all non-academic aspects of the school. Specifically, this will include:

• Ensure the premises are kept in good order and issues are brought to the attention of the Director.
• Ensure corporate image requirements are maintained at all times and in all aspects of operations.
• Ensure that all administration, classroom and student areas are kept tidy and clutter free.

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Recruitment Information

A brief history of Oxford International:

• We are an accredited, private education provider that operates international colleges, English language centers across the UK, Europe, North America and an online learning platform to create life-enhancing experiences for students worldwide.
• Founded in 1991, we have been delivering international education students for 29 years. Today, our courses help over 50,000 UK and international students achieve academic success every year.
• Students can join us for every stage of their academic journey. Our Group is home to five University Partnerships across the UK and Europe, and six English Language schools across Canada, USA and the UK.
• Oxford International Education Group was founded in 1991 as ISIS Education and Travel by David Brown and Robert Darell. The company started operating outbound tours for UK University students through the academic year from September to June. During the summer, we established summer English languages courses for international students.
• To gain financing to grow the business, the Founders turned to the Prince’s Trust, one of the UK’s most successful youth charities. The Trust offered David and Robert a £5,000 loan and two mentors to help see the business through the next stage of its lifecycle. Oxford International has grown to be one of the top 10 businesses sponsored by the Trust and remains closely associated with it today.
• The education opportunities we can offer students from around the world have grown in diversity and size since then, enabling us to support over 500,000 students since 1991.
• In 2021, Oxford International strengthened its position as a premier university partnerships, digital education, and language provider through a management buyout backed by THI Investments and the sale of its schools division to Nord Anglia Education. Oxford International’s launch of the OI Digital Institute and European partnership with Jacobs University in 2020 has further developed the international education sector online and in Europe. Courses offered in the OI Digital Institute have supported over 5,000 students in achieving UK university admissions and delivered unrivalled partner services for higher education institutions.
• The university partnerships division has launched a new UK pathways collaboration with the University of Bradford, while its first partnership with De Montfort University has been nominated in the PIEoneer awards for public/private partnership. The English Language division, which opened its latest language school in New York, North America, continues to enrich its academic offering by equipping students with language skills necessary for the modern-day learner.
• We believe we’re just getting started and the best is yet to come. At the core of Oxford International remains an entrepreneurial spirit and a passion to deliver the very best experiences for our students.

Oxford International’s Core Values:

• We create life enhancing learning experiences that help students worldwide to develop personally and professionally and that enrich their future opportunities.
• Our Core Values are at the heart of our business. They define who we are, how we work and guide how we act with each other and with other stakeholders. They’re our DNA.
• INTEGRITY: We build relationships through trust, honesty and respect
• PASSION & PRIDE: We love what we do and strive for excellence
• CARE: We put our students and their goals at the heart of everything we do
• CREATIVITY: We are not afraid to be different and we celebrate innovation
• Oh, and we believe that a SMILE goes a long way…

Training Offered:

• Training on our in-house school management software called ‘Class’
• Training on our products and services and key features of Oxford International

Job Type: Full-time

Pay: Up to $58,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• New York, NY 10001: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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