Preferred Qualifications:

• Ideal candidate will have excellent communication skills and be comfortable making 45-50 outbound calls daily
• Candidate will understand how to navigate difficult conversations with ease and enjoy problem solving and building trust and relationships to get the job done
• Hospitality, Retail, or Customer Service driven backgrounds could be an excellent fit for these openings. No direct call center or collections experience necessarily required.
• This candidate will/must be able to multi-task and toggle between multiple computer programs at a time

Benefits Include:

• Competitive pay starting at $21/hr based on experience
• Annual raises based on performance
• $1k Sign-on Bonus available contingent on performance & attendance
• Monday-Friday 8a-5p or 9a-6p; NO weekends, NO holidays!
• Benefits available after 90 days of employment
• Monthly training classes! On the job, personal training for 2 weeks with ongoing coaching on the floor.

• Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.
• Receives payments and posts amount paid to customer account.
• Documents information about financial status of customer and status of collection efforts.
• Reviews and monitors assigned accounts and all applicable collection reports. to maintain up-to-date customer records.
• Maintains clear documentation of customer contact through the collection or dispute process. Ensures timely follow-up of open disputes is completed in accordance with service level agreements.
• Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.

• Refers complex, unusual problems to supervisor.
• Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
• None.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• No travel required.

• HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.