Join Cleveland Clinic’s Martin South Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This 100-bed hospital provides top-quality patient care to the communities in and around Martin County. Here, you will work alongside passionate physicians, nurses and other caregivers in a family-oriented, supportive environment.

As a Communications Officer, you will process incoming and outgoing communications in the Police and Security Command Center. In addition, you will monitor camera alarms and other surveillance equipment to provide vital information to dispatched responders.

Our ideal future caregiver is someone who:

• Is an active listener.
• Has excellent communication and critical thinking skills.
• Works well in stressful situations.
• Can work with minimal supervision.

This is an excellent opportunity for someone looking to help keep patients, visitors, and caregivers safe by monitoring the hospital's life safety systems and dispatch security. This department is team oriented and consists of a diverse group of individuals.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Job Responsibilities:

• Receives records, assesses urgency, and responds to all security/police phone calls, emergency calls and alarms.
• Receives and transmits all security/police multi-based radio, air transport and satellite communications.
• Processes requests for classified data of employees, patients, and the public.
• Performs clerical functions in the Command Center.
• Other duties as assigned.

Education:

• High School Diploma or equivalent.

Certifications:

• None required.

Competencies (Complexity of Work):

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Ability multitask quickly and effectively prioritize work in a fast-paced environment.

Work Experience:

• Two years of experience in a high volume communications center, PBX operator, or a public or private law enforcement/security agency.
• Associates degree or equivalent formal training in Criminal Justice, Computer Science or other related field may substitute for up to one year of the required experience.
• A Bachelors degree in a related field without experience may be considered.

Physical Requirements:

• Work requires extensive sitting and dexterity to perform work on a PC.
• Requires the ability to walk to other parts of the police facility and the greater Cleveland Clinic campus.
• Normal or corrected vision and frequent twisting and turning to perform functions. Should be able to lift 40lbs to move, lift and shelve various supplies and equipment.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.