JP00043082

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for contract workers (via BCforward) who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

Responsible for serving as a liaison/connector between the patient, care team, and the community. Helps to bridge conversations with patients and remove barriers that prevent them from accessing health and social services. Conducts telephonic and/or face-to-face outreach to panel of patients for appointment scheduling, needs assessment, and care gap closure. This position will be performing mobile outreach to patients that are assigned but are unengaged.

Primary duties may include, but are not limited to:

• Meets patient in clinic, facility or at home to help identify social determinants of health impacting patient's health and general well-being.
• Collaborates with social worker and/or care manager to develop action plan.
• Develops trusting relationship with patients by providing support and advocacy to help achieve health goals.
• Assists patients in accessing health-related services and community resources, such as accompaniment to specialist appointments and assistance with enrollment forms.
• Facilitates communication between all parties (patients, families, colleagues, and community-based organizations) as needed.
• Documents interactions with patients and on behalf of patients in medical record.
• Attends meetings as required.

Requirements:

• Requires a High School diploma or GED
• Experience utilizing electronic medical record as well as a minimum of 1 year experience in a healthcare, community-based, or social work environment; or any combination of education and experience which would provide an equivalent background.
• Bilingual preferred.
• Certified Community Health Worker preferred.
• Travel may be required.
• Clinic, Scheduling, outreach, population health experience helpful

Additional Details:

• Schedule is Monday-Friday 8am-5pm(EST)
• Remote but local to the Atlanta area. Will have to come into the Atlanta office once per quarter.
• Experience working with the Medicaid population is a plus.
• Previous experience working in the healthcare industry, specifically labor/maternity.
• This person will work in the clinic, in the community and from home as a part of the mobile workflow.

BCforward is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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