Job description
CONTACT CENTER AGENT I
$500 EMPLOYEE REFERRAL BONUS
JOB CATEGORY: ADMINISTRATION
POSITION SUMMARY: This position serves as a liaison between PMS and our current and potential health center customers. Performs a variety of duties including patient appointments. Under the direction of the Contact Center Manager, effectively solves customer issues, complaints, and inquiries; keeps customer satisfaction at the core of every decision and behavior.
REQUIREMENTS:
EDUCATION AND/OR EXPERIENCE:
- High school diploma or general education degree (GED) required.
- Computer experience required; ability to work with Windows-based programs strongly preferred.
- Bilingual Spanish / English or Navajo / English preferred.
CERTIFICATES, LICENSES, REGISTRATIONS:
- If required to assist with state Centennial Care / Medicaid enrollment and/or NM Health Insurance Exchange (NMHIX) enrollment, must successfully complete required state and federal health insurance enrollment assistance training programs and obtain related certifications before providing enrollment services and maintain current while required to provide these services.
SCREENING REQUIREMENTS:
- If required to assist with NM Health Insurance Exchange (NMHIX) enrollment, this position requires successful completion of a Criminal Records Check prior to providing these services.
BONUSES
- All bonuses subject to tax withholding and eligibility requirements.
EOE/AA/M/F/SO/Vet/Disability
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