COORDINATOR - CAFE SALES
Full Time
Chicago, IL 60610
Posted
Job description
Overview:
Qualifications:
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.
Responsibilities:
The Sales Coordinator is responsible for coordination of daily tasks and duties for the Sales team. This person will take initiative on projects, tasks and other items to ensure all department members have the necessary tools and equipment to be efficient in their daily work processes.
Performs telephone duties which require answering telephones, messages, forwarding calls to appropriate person, assisting caller in resolving questions.- Maintains office supplies.
- Takes notes at weekly staff meeting and distributes accordingly.
- Distributes daily reports.
- Submits expenses reports for various personnel as requested.
- Performs any other job-related duties as assigned.
- Handles Sales clients’ needs and requests. Ensures that all arrangements are handled properly, coordinating with other departments through oral and written instruction.
- Assists coordinating site visit arrangements.
- Qualifies and distributes group sales leads to sales managers.
- Assists Sales team with administrative duties, Delphi lead data entry, charging and tracking group deposits and filing.
- Handles entering rooming lists, generating pick up reports, monitors reservation due dates and room pick up.
- Coordinates file turnover process. Makes copies of room contracts, group resumes and rooming lists, BEO’s, daily reports and client evaluation forms and other items as required; distributes to the appropriate departments.
- Reviews Sales contracts to ensure accuracy of rates and dates information.
Qualifications:
- Any combination of education and experience equivalent to graduation from a college or university, or any other combination of education, training or experience applicable to position.
- Minimum of 2 years of previous administrative or coordinator experience within a fast-paced environment.
- Previous hotel industry and/or guest service experience strongly preferred.
- Strong verbal and written communication skills.
- Must be highly organized, with strong attention to details and ability to multi-task.
- Fluency in English is required; bilingual/multi-lingual is preferred.
- Excellent Microsoft Office skills to include Word, Excel, PowerPoint.
- Experience with sales management system i.e. Delphi, SalesPro, SalesForce.
- Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
- Willingness to work evenings, weekends, and holidays as needed.
Closing:
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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