Job description
Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.
Summary
Performs other duties as required by the nature of the position.
Essential Duties and Responsibilities include the following:
Supervisory Responsibilities
Qualifications
Education and/or Experience
Language Skills
Reasoning Ability
Mathematical Skills
Computer Skills
Certificates, Licenses, Registrations
Physical Demands
While performing the duties of this job, the associate is regularly required to talk or hear. The associate frequently is required to stand; walk; sit; and use hands and fingers to handle or feel. The associate is occasionally required to reach with hands and arms and stoop, kneel, crouch or crawl. The associate is regularly required to operate a computer keyboard, mouse, calculator, and telephone. The associate must occasionally lift and/or move up to ten (10) pounds.
Work Environment
The noise level in the work environment is usually quiet.
Salary Range:$18.0000 To 22.1200 Hourly
Summary
Receives calls and visitor at the Corporate Offices of Citizens Business Bank. Determines nature of business and directs calls and visitors to the appropriate destination.
Performs other duties as required by the nature of the position.
Essential Duties and Responsibilities include the following:
Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job- Provide, present and promote The Citizens Experience to all external and internal customers
- Greets visitors, obtains their name and arranges for appointment with associate being called upon
- Directs visitor to destination and ensures record of name, time of call, nature of business, and associate called upon is appropriately recorded in visitor log.
- In absence of appropriate associate to meet with visitor will attempt to come to a resolution and re-direct visitor or take a message, as needed
- Operates Ring Central telephone console to receive incoming telephone calls. Takes telephone messages and ensures delivery to the appropriate associate in a timely fashion as needed
- Maintains the Corporate Office listing of associates and their respective extension number by Department
- Collects, sorts, tracks and distributes mail/deliveries received throughout the day
- Maintains calendar for the Bank’s third floor conference and meeting rooms
- Coordinates, orders and distributes supplies for Product & Sales Support, as well as the Executive Offices of Citizens Business Bank.
- Coordinates and maintains the record retention process (document archiving)
- Assists with the FSR incentive validation
- Tracks all associate change notifications on behalf of Product & Sales Support
- Provides support as needed with the Product & Sales Support managed systems
- Assists with special projects as needed
- Other duties may be assigned as necessary
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Reasoning Ability
Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Office 2003, including Outlook, Word and Excel.
Certificates, Licenses, Registrations
N/A
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to talk or hear. The associate frequently is required to stand; walk; sit; and use hands and fingers to handle or feel. The associate is occasionally required to reach with hands and arms and stoop, kneel, crouch or crawl. The associate is regularly required to operate a computer keyboard, mouse, calculator, and telephone. The associate must occasionally lift and/or move up to ten (10) pounds.
Work Environment
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Salary Range:$18.0000 To 22.1200 Hourly
40 hours per week.
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