Job description

The Opportunity

HSN and Cornerstone Brands Customer Order Specialists answer inbound customer calls in a fast-paced environment. Working at home, our Shared Workforce Specialists to assist our customers.

Compensation

• Starting rate is $14.00/hour.
• Automatic increases in pay every 6 months for 2 years resulting in $16.00/hour (after 24 months).
• New! Pay for Performance incentive paid out monthly to eligible team members.

Life as a Customer Order Specialist

Assist HSN and Cornerstone Brands customers

Busy day handling a high volume of customer inquiries

Assist customers with questions while personalizing the experience for each caller

Calls may include placing orders or samples, tracking orders, processing customer credits, analyzing account data, etc.

Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands

Report to direct supervisor

Work at Home in a remote friendly environment

What You Bring

• Problem solves and de-escalates situations while sustaining a high-paced call volume
• Learn and work in a virtual environment with a set schedule and structured day
• Communicate with a variety of customer styles, peers, and leaders
• Navigates multiple systems and screens while assisting customers
• Follow HSN/Cornerstone Brands computer system requirements
• Troubleshoot own technical problems (in partnership with IT when needed)
• Available to work weekends, holidays and additional hours
• Reside in Allen, Ashland, Crawford, Defiance, Erie, Fulton, Huron, Lorain, Lucas, Medina, Ottawa, Paulding, Putnam, Richland, Sandusky, Seneca, Van Wert, Wayne, Williams, Wood, or Wyandot county

System Requirements

Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few important items:

Self-provided computer or laptop, running a Microsoft Operating System, operating on Windows 10 and not older than 3 years

Headset compatible with HSN and Cornerstone Brands specifications (HSN and Cornerstone Brands reimburses $75 for headset.)

Dedicated telephone line hardwired into wall jack or internet modem

High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option

Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported

Training Schedule

This position includes two paid training periods where full attendance and participation is required. Training schedule and work schedule post training will differ.

• Week 1 – 17

o Tech set up, Orientation, and HSN Order Services Training, concluding with taking live calls with peer and trainer support

• Week 17 -21:

o Cornerstone Brands Order Service Training, concluding with taking live calls with peer and trainer support

• Week 22 – Onward:

o Working Selected Work Schedule taking both HSN and Cornerstone live calls.

The Application Process

Our application process is candidate-led. Each notification for next steps will be sent to the email address you provide.

1. Complete Application

2. Complete skills assessment on mobile device or computer

3. Self-schedule interview

4. Complete interview

#LI-Remote

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance
• Work from home

Shift:

• 8 hour shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Rotating weekends
• Weekend availability

Work setting:

• Call center
• In-person

Work Location: In person

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