Job description

“With Pride, we make public spaces friendly and vibrant for the communities we serve.”

****Do you have experience in Dispatching? Do you enjoy staying busy and help people resolve issues by answering questions? Are you a strong communicator and collaborator? We’re looking for a person like you to quarter back the Hospitality, Maintenance and Safety Teams in our account!!!!*****

Block by Block works hard every day all across the country to supply communities with hospitality, cleaning, safety and outreach programs in public spaces that can help business districts grow and prosper.

To match our position, you’ll need to thrive in a team culture and shine at your individual tasks.

In this role, you’ll make a lasting positive impression on our customers by:

· Accurately assessing their needs and developing an effective rapport in all service interactions.

· Responding to emails and submitting maintenance work orders in an efficient manner.

· Answer phone calls from the public, property owners and local businesses and provide them with answers to their needs or redirect them to the appropriate person/department for assistance.

Job Description:

· Assign, coordinate and maneuver all team members to assure proper coverage of the district, call team members in for break times and dispatch team members to handle any and all calls for service, all via a two-way radio.

· Assign, verify and report outcomes of daily shift assignments, projects and tasks.

· Ensure that all necessary reports are completed correctly and submitted by each team member at the conclusion of the shift. These reports are electronically submitted throughout the shift by the team member’s hand-held device.

· Receive, process and coordinate maintenance repair calls and written requests.

· Ensure service delivery, work orders, and special projects are completed in a timely and satisfactory manner.

· Communicate with clients daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems

· Work with internal staff (Team Leads, Ops Supervisors, Ops Manager, General Manager and others) to communicate customer requirements and to resolve any challenges or issues.

· Perform other duties, activities, or projects as assigned

Requirements & Qualifications:

Equivalent work experience also agreeable. More importantly, we’re looking for someone who will be effective in our fast-paced business. Our ideal candidate will have a self-motivated, team playing, and detail-focused work ethic. In this role, you must move fluidly from task to task while remaining nimble to make the most of opportunities.

· Multitasking and organizational expertise

· Must be proficient in Microsoft Suite, specifically Word, Excel, and Outlook

· Must be proficient in Dell and Apple product use

· Prior office administrative experience is preferred

· Professional and courteous demeanor with excellent written, typing and verbal skills

**3-5 years of verifiable experience in hospitality industry. Customer service experience.

**Moderate computer skills and ability to navigate inetrnal software programs to track maintenance.

**Proficeicny with Microsoft Office suite with focus on excel and outlook.

**Shifts times vary and range from 6:45am - 3:45am, 7 days per week. Adjustments made as opeartions dictate.

***- $500 hiring bonus paid in 30 day increments over 90 day period.
- $500 referral bonus paid in 30 day increments over 90 day period.
- yearly performance based increases
-earned vacation days (5 days)
- 6 PTO days, (upon completion of 90 day probationary period)
- paid public transportation or a $50.00 per month gas allowance
-$500 inflation bonus based on hours worked in calendar year
- free snacks
- Rent stipend up to 2 months of rent or first month's rent and the security deposit. Must live or relocate to designated downtown service district.

Benefits:

· Medical and Dental Insurance

· Life insurance after 1 year

· Paid time off

· Paid time off for your Birthday (after 1 year)

· Six paid holidays

· Weekly Pay and Direct Deposit

· Company discount program for amusement parks, movies, hotels, shows, rental cars, gift cards and much much more

MUST HAVE OPEN AVAILABILITY FOR SCHEDULING

Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

COVID-19 considerations:
Block by Block has a strong culture of safety. We provide all the necessary Personal Protective Equipment necessary to keep everyone working safely.

BBB Hourly and select Corp - We are proud to offer the following benefits:

· Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.

· Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).

· Other: 401K Retirement Savings Plan.

Job Types: Full-time, Part-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Customer service in hospitality: 3 years (Preferred)

Work Location: In person

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