Job description
Alpine Intel is dedicated to innovation across a broad range of property insurance intelligence – helping our customers reach peak performance throughout the policy life cycle. Through our operating brands, Donan, HVACi, and StrikeCheck, we are respected as the industry leader for our scale and our track record of conducting expert, specialized, and accurate investigations. Headquartered in Charlotte, North Carolina, and Louisville, Kentucky, our team of experienced professionals provides high-quality solutions nationwide. Alpine Intel is looking for bright candidates with a passion for problem solving to join our growing team.
Alpine Intel. Decide Right.
Position Description
This is a team of highly motivated individuals who are on the frontlines in business production and are heavily relied upon for doing their part in a timely manner. Acting as a primary point of contact, our coordinators will work directly with insurance carriers, technicians, and end-users, daily, to ensure the prompt completion of successful assessments.
Our business has experienced sizable growth since its inception in 2011, and, despite the pandemic, we’ve continued that growth through 2020 and 2021. CCG IQ’s Coordinating Department plays a fundamental role in the coordination, scheduling, and logistics of the damage assessments. The coordinators must be prepared to maintain their goals and metrics as the operation fluctuates season to season.
Filing an insurance claim can be a tedious process in and of itself but having no air conditioning during the peak summer months can put quite a strain on our end-users’ day-to-day lives. With that being said, CCG IQ is hooked on providing the absolute best customer experience coast to coast and we need you to continue the trend in making customer service a top priority! The coordinators are responsible for handling inbound calls as well as managing the claims that are assigned to them based on region, scope, etc.
Duties
- Shifts: Mon-Fri 9AM-6PM, (2nd Shift) Mon-Fri 11AM-8PM, and (Saturday Shift) 4 week days + Saturdays.
- Answer 50-100 inbound calls daily and be attentive in addressing each individual claim.
- Schedule and coordinate 20-26 assessments daily with technicians and end-users.
- Work on all assigned claims at least twice a day until completed by making 60-150 outbound calls daily and/or sending emails.
- Be detailed in all notations to properly communicate to the team.
- Ensure the accuracy and completeness of all claim information.
- Interface with insurance adjusters to provide regular updates on assessment progress.
- Produce a three-day turn-around-time per claim to ensure absolute customer satisfaction.
- Handle or field end-user customer service escalations, as required.
- Build and maintain relationships with the assessing technicians.
- Provide timely internal progress reports to the CCG IQ Management Team.
- Perform other duties as assigned.
Skills/Requirements
- You are ambitious and looking to grow yourself as a professional while growing alongside our company.
- You have high call volume experience.
- You have a proven track record of success in meeting performance goals.
- You have practice in maintaining a positive attitude in customer service roles.
- You have demonstrated being detailed and efficient in multitasking in a fast-paced environment.
- You have excellent communication and people skills.
- You pay close attention to detail.
- You set a standard for yourself in being punctual for your scheduled shift.
- You are coachable and open to feedback.
- You are ready to be a sponge to information, learn, and execute.
- You are not afraid to handle frustrated callers with grace.
- You adapt quickly and smoothly to process changes and platform updates.
- Your pride yourself on your reliability, follow through, and teamwork.
- You push yourself to meet daily goals and offer to lend a hand to your teammates when able.
- You are looking for a challenging and equally rewarding career with growth potential.
- You are able to pass a federal and criminal background check.
- You are authorized to work in the United States and do not require work authorization sponsorship by CCG IQ for this position now or in the future.
Benefits
- Paid time off and paid company holidays
- Medical, Vision, and Dental insurance
- Paid Parental Leave
- 401(K) matching program
- Company contribution to Health Savings Account (HSA)
- Casual work environment
- Employee referral program
- Company sponsored events
jackharris.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jackharris.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jackharris.com is the ideal place to find your next job.