Job description

Positions: Customer Service Representative

About Buckingham: Buckingham Manufacturing is the world’s leading designer and manufacturer of climbing and fall protection equipment. Our products are used by major electric utilities, telecommunications companies, arborists, wireless and cable providers; is featured in movies and even used during the construction of the new World Trade Center complex in New York City. Based on the East Side of Binghamton since 1896, Buckingham offers one of the highest starting wages in the area along with exceptional benefits.

About the Job: Provide customer service to distributors, Buckingham Rep’s and end users of Buckingham product.

ESSENTIAL JOB FUNCTIONS:

• Provide product information via email, fax, phone and letters
• Research and prepare customer quotations
• Contact customers about shipping discrepancies or problems
• Take verbal orders via telephone
• Enter and transmit credit card orders in computer
• Fill out and distribute new part number forms as required
• Issue, track an close (RGA) returned goods authorization forms
• Strong communication skills to work with customers and distributors
• Pleasant with customers and clients whether on the phone or in person
• Capable of working independently or in a group setting
• Professional in appearance and demeanor
• Attendance is an essential function of this position.
• The ability to operate in a constant state of alertness and safe manner

ACCOUNTABILITIES:

• Provide assistance to all customers as needed
• Quotation deadlines
• Customer requests for information

MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS:

• 2 years’ experience in office skills, typing, computer and marketing skills
• Proficient with Microsoft Word and Excel
• High school diploma, equivalent or higher
• Ability to verbalize, read, write and speak English
• Strong communication skills
• Professional phone and email etiquette
• Ability to pay attention to detail.
• Ability to use organizational skills

Job Type: Full-time

Pay: $17.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work Location: One location

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