Job description

READ THE ENTIRE JOB DESCRIPTION BEFORE APPLYING!

We are seeking a high energy, self-starter, multi-tasker with experience in Retail Customer Service that can handle daily tasks, solve customer problems and interact in a friendly manner with customers, staff and vendors to coordinate activities related to order delivery and customer satisfaction. This is a fast paced, multi-tasking job that requires you to have a proactive and self-controlled work ethic; be a Self-starter and have excellent organizational and time management skills.

Customer Relations:

Assist sales associates with showroom tasks
Handle specific Inbound/Outbound calls from customers

Recognize individual customer service needs and resolve their inquiry

Maintain and update customer related information systems to ensure that our client hold accurate records; collect and access appropriate information relevant to type of call

Respond to customers through a variety of channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate

Acquire detailed knowledge of product ranges and services to provide excellent service

Serve customers across the product portfolio and resolve a wide range of common inquiries

Understanding of the warranty process and ability to process and follow-up with claims for our customers.

Strong people skills – a polite and professional demeanor when working with other companies, staff or customers.

Exceptional customer service Skills – Coordinate delivery schedules, assist in warranty and R/A procedures, communicate directly with customers.

Able to handle a multi-tasking environment.

MS Office 365 Knowledge Required

Previous ERP System workflow a Plus

Previous Furniture Retail Experience a Plus

General Requirements:

Strong computer skills required

Strong Microsoft Office Skills required

Strong written and oral communication skills

Organized and Detail-Oriented

The company encourages and compensates growth, initiative and responsibility. You will be required to complete a 30 day probationary period. We are an equal opportunity employer and encourage veterans or recent college grads to apply.

Job Type: Full-time

Pay: $20.00 - $22.50 per hour

Benefits:

• 401(k)
• Paid time off

Experience level:

• 3 years

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• San Juan Capistrano, CA: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Associate (Preferred)

Experience:

• Customer Support & Client Services Occupations: 3 years (Required)

Work Location: In person

jackharris.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jackharris.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jackharris.com is the ideal place to find your next job.