Job description

We are a family-owned automotive parts company based in Michigan, USA (headquarters), and Ontario, Canada. Our company specializes in custom-painted car parts for consumers. Additionally, we sell unpainted auto parts, such as headlights and grilles. The company currently has a combined total of over 50 employees and is looking to grow even further. The company website is https://www.partify.store/.

Position Summary

The role of a Customer Service Representative is to help customers with all inquiries before and after placing their orders through calls, emails, chats, texts, social media, or in person. A Customer Service Representative also handles concerns, complaints, and other issues. Their goal is to ensure customer satisfaction throughout their entire interaction with the company.

Overview

• Collaborate well with team members in a fast-paced environment.
• Interact with employees in both locations.
• Learn to use platforms like Shopify, Ring Central, and Gorgias to complete tasks and answer calls.
• Learn to identify customer needs or desires to recommend the appropriate product or service.
• Develop a good understanding of the products we supply to answer customers' questions accurately.
• Provide written communication to customers that is free of spelling and grammatical errors.
• Work with colleagues when necessary to resolve customer complaints by providing solutions promptly to ensure customer satisfaction.
• Strong organizational skills.
• Provide answers to all customer inquiries and requests and conduct follow-ups on time.

Roles & Responsibilities

• Respond to customer inquiries and assist them with placing their orders.
• Provide information regarding parts and give quotations.
• Update customers regarding order statuses.
• Assist customers with tracking their shipments.
• Resolve order issues and reach out to customers regarding their orders.
• Updating orders and sending customer invoices.
• Issuing refunds and following up with customer concerns.
• Contacting dealerships and shipping companies to facilitate the order process for customers.
• Responding to reviews and questions.
• Keeping track of orders to ensure the orders are fulfilled on time.
• Fulfilling local orders.
• Maintain files, documentation, and databases.
• Other Duties as assigned.

Requirements

• Bachelor’s Degree
• Strong communication and interpersonal skills.
• Strong verbal and written skills.
• A minimum of 55 wpm.
• Proficient with Microsoft Office, and other Office applications.
• Works and communicates well individually and in a team environment.
• Excellent organization and prioritization skills.
• Time management skills to multitask in a high volume, rapidly changing work environment.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Fraser, MI 48026: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: One location

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