Job description
Customer Service Representative
Alexandria, VA
Description
Title: Customer Service Representative
Location:
Remote/Alexandria, VA
Travel:
0-5%
Clearance:
All qualified applicants will need to be able to obtain a minimum of a Public Trust clearance.
Responsibilities:
- Position is the front-line customer service center for the government customer and responds to public inquiries seeking information on a variety of agency programs and services.
- The goals are to efficiently provide customers with accurate responses to their requests in a courteous and professional manner.
- Maintain and continually foster a positive working relationship with peers and leadership
- Adhere to scheduled lunches/breaks
- Accurately document call descriptions according to the SOP for call documentation
- Distribute accurate information to USPTO callers and/or transfer to the appropriate business center in accordance to the information provided in the QRG and SOP’s
- Ensure that interactions with USPTO customers are professional and in accordance with USPTO Guidelines
- Must be receptive to coaching and feedback by the USPTO leadership
- Must be receptive to adaptations in policy and procedures
- Any additional duties as assigned by the RIVA Solutions, Inc leadership.
Requirements
Basic Qualifications:
- Ability to obtain a Public Trust
- High School Diploma, some college preferred but not required
- At least 1-2 years of previous call center/customer service experience
- Excellent written and verbal communication skills
- Experience Microsoft Office (Word, Excel, PowerPoint)
- Strong typing/email correspondence experience.
About RIVA:
RIVA Solutions, Inc. is a rapidly growing provider of Information Technology and Program Support Services to the United States Federal Government. Headquartered in McLean VA, RIVA has over 450 employees in 24+ states across the US. As we continue to expand our services within Management Consulting, STEM, Cyber, AI, and Robotic Process Automation, we are looking for highly qualified people to join and thrive with us. VivaLaRIVA!
RIVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
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