Job description

***working remotely until COVID-19 restrictions are lifted***

Second Level Validation (40% of role)

• Reach out to external third parties to conduct second level validation of master data entered into vendor master prior to the vendor being released for payment
• Monitor mailboxes and resolve incoming queries related to vendor changes in scope for second level validation
• Coordinate with second level validation teams in Europe, Latin America and JAPAC to ensure consistency and priority of any escalated items as needed

Tier two Vendor Master Support (60%)

• Respond to escalated questions from the supplier master data management team, Procure to Pay teams and business partners to resolve queries in line with corporate policies and procedures
• Update vendor master data records where required (blocking, unblocking, withholding tax flags etc.)
• Support Vendor Master Process Owner in tasks related to maintaining a compliant and standard vendor master
• Provide customer support to consumers of the vendor master data (e.g. P2P teams and business partners)
• Provide reports on data from Vendor Master data
• Perform daily, weekly and monthly data quality monitoring

Skills required:

• Highly organized and reliable
• Customer Service experience
• Experience working with business master data
• SAP experience preferred
• Ability to manage time to respond to incoming requests and prioritize appropriately to meet SLAs
• Ability to perform tasks with minimal supervision
• MS office proficiency especially Microsoft Outlook and Excel
• Strong written and verbal skills

Top 3 Must Have Skill Sets:

customer service experience
highly organized
strong written and verbal skills
experience working with master data
1+ year of Microsoft office experience
* Comfortable working in various systems (SAP, Ariba, Ariba Network) Ariba and Ariba network minimum 1 year professional.
SAP experience preferred

Red Flags:

very little customer service experience
not able to manage time effectively
* No Microsoft experience
* No Ariba experience
* Show unprofessional attitude and does not have great communication skills
* Not comfortable with learning multiple technology platforms.

Job Type: Contract

Pay: $15.00 - $20.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Tampa, FL 33604: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)
• master data: 2 years (Preferred)
• Ariba: 2 years (Required)
• SAP: 2 years (Required)

Work Location: In person

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