Job description

We are a reputable residential heating & cooling company located in Plainfield, IL & we are known for giving our Best every time! As a result, our customers entrust us with their safety. Our company's integrity & continued success is directly related to the commitment & passion of our employees & the faith of our customers. We care & appreciate our team. If you would like to be a part of our work family, we encourage you to apply!

We are currently looking for a dedicated, motivated, & hard-working Customer Service Representative (CSR) who wants a fulfilling career, who believes in our motto, & cares about helping others.

Qualifications:

• High School Diploma Preferred.
• Minimum 2 years of CSR experience required.

• (Related experience &/ training in customer service, dispatching, or project management, or an equivalent combination of education and experience).

• A clear & professional speaking voice as being on the phone is a huge part of this position.
• Excellent communication skills & Interpersonal skills.
• Energetic & passionate about providing excellent customer service.
• Detail-oriented
• Multi-Tasking
• Clean, neat, professional appearance.
• Good computer skills with common knowledge of office applications such as MS Word, & MS Excel are required (moderate or higher knowledge is preferred).

• Should also be familiar with the use of smartphones, email, & text messaging.

Desired Qualification:

• Dispatching or schedule coordinating experience
• Knowledge of HVAC or similar industry

Job Duties & Responsibilities:

• Answer the phone promptly & professionally.
• Schedule & book service or sales appointments when current & prospective clients call.
• Perform dispatching & scheduling of service technicians, sales, installers, & other resources & debrief upon completion of each job &/ estimate.
• Call clients to confirm maintenance appointments & schedule accordingly.
• Grow, monitor, & maintain our Loyalty program; update change of ownership, add new install job information, & review the reason for non-renewals.
• Process, record, & file paperwork from service technicians, installers, sales. Process or confirm payment receipts from the clients as well as respect the confidentiality of all information received or seen.
• Communicate clearly, precisely, & in a friendly manner with customers, associates, superiors, & vendors. Effectively take & deliver messages as appropriate. Ensure messages are received & follow up as appropriate.
• Efficiently manage time & schedules
• Must be capable of understanding client needs.
• Constantly (want to) be learning through training, vendors, staff, & independent study.
• Be (become) familiar with our company, products, & services so many questions can be answered without consulting others.
• Other administrative duties as assigned.

Work Hours: Daytime; Monday through Friday, with occasional Saturdays.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Commission pay

COVID-19 considerations:
We practice social distancing as well as provide masks, gloves, & hand sanitizer.

Ability to commute/relocate:

• Plainfield, IL 60585: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Required)

Work Location: In person

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