Customer Service Representative - Spartanburg, SC
Full Time
Spartanburg, SC 29306
Posted
Job description
POSITION: Customer Service Representative
LOCATION: Spartanburg, SC (Greenville Area)
HOURS: Monday - Friday (9 AM - 6 PM)
LOCATION: Spartanburg, SC (Greenville Area)
HOURS: Monday - Friday (9 AM - 6 PM)
WOW! WE'RE GROWING AGAIN! Real Floors, Inc. is looking to add another top-notch CUSTOMER SERVICE REPRESENTATIVE to our team in Spartanburg, SC (Greenville area).
- Are you an experienced Customer Service Rep looking to help a great company be even more successful?
- Do you want to be part of a fun, high energy team?
- Are you looking for a long-term "work home" with a family-oriented culture?
- Do you have a positive, "can do" attitude?
- Do you thrive in a fast paced environment?
- Do you get along well with diverse personalities?
If you answered "YES, THAT'S ME!" to these questions, you might be our perfect next hire! We seek a proactive problem solver - if something needs to get done, this person takes the initiative to pitch in; the phrase "it's not my job" is not part of his/her makeup. Our ideal candidate has a professional phone presence, and likes to shine both as an individual contributor and as a strong team player. He/she easily learns new computer systems with on-the-job training. Experience with Microsoft Word and Excel, and Gmail is a plus, but is not required.
COMPANY OVERVIEW
:
Real Floors, Inc. is the leading wholesale flooring specialist in the Southeast. We provide flooring materials, supplies, and installation services to the multi-family industry (apartments, student housing). We have a strong, positive, family-like culture and highly value our employees. We've been named a Top Workplace for 8 consecutive years!
RESPONSIBILITIES :
- Process new orders via telephone, email and our online customer portal.
- Answer calls from customers; provide appropriate solutions and alternatives.
- Ensure that all subcontractor payroll is completed daily.
- Ensure that all material and labor billing is accurate and aligns with corresponding orders.
- Ensure that all required documents are scanned into our system daily.
- Communicate and coordinate with internal departments (operations, sales, etc.) regarding any issues with orders (measurement requirements, etc.).
- Data entry as needed to perform the duties listed here.
- Other duties as assigned.
QUALIFICATIONS :
- Strong customer service orientation and 2+ years of experience providing customer support by phone and/or in person.
- Computer proficiency - accurate data entry, able to correspond effectively via email, perform accurate data input while speaking on the phone, etc.
- Detail oriented, self-motivated and organized.
- Professional, customer-focused approach.
- Proactive problem solver – takes initiative to identify, research and resolve problems as they arise; willing to help others when needed to solve issues.
- Professional phone presence and strong verbal and written communication skills.
- Proven independent contributor, as well as a strong team player.
- Experience with Gmail, Google Docs, Sheets and Shared Drive is a plus.
- Bilingual fluency (English/Spanish) is a plus, but is not required.
AMAZING BENEFITS:
- Generous Paid Time Off (PTO)
- Paid Holidays
- Annual Bonus Potential
- FREE Health Insurance
- Free Life Insurance
- Free Disability Insurance
- 401(k) + GENEROUS company match
- Fitness Membership Reimbursement
- More!
NOTE: Principals only! Recruiters, staffing agencies and other third parties will not be considered.
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