We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 140 countries and in 50 different languages.

We work with some of the largest professional services, consulting, hospitality, leisure retail, and pharmaceutical brands in the world including Circle K, Starbucks, BSH, Delivery Hero, Costa Coffee, The Boston Consulting Group, PwC, Novartis etc. Attensi is growing at an exponential pace and having recently secured $26M investment from Lugard Road Capital, DX Ventures and Viking Venture, we are now focused on growing our business in new markets.

Attensi’s team now consists of more than 250 Game Changers across our HQ in Oslo, Norway and London and we have started building our team in Boston, with almost 20 people on the ground already. Here, we plan to establish a large team and a strong presence – SUPERFAST!

As an integral part of this effort to establish and scale our US-presence we are now looking for a Customer Success Manager for our office in Boston.

Customer Success Manager – Hospitality & Leisure

As part of delivering on our international growth, we are now seeking a driven Customer Success Manager, particularly focused to strengthen our already relentless customer orientation within the Hospitality & Leisure sector. Working closely with the sector team for Hospitality & Leisure, this person will develop and grow relationships with both new and existing accounts within this sector.

This is a key role within one of Attensi’s fastest growing sectors, and there is ample opportunity to influence the shape of the role. As a company we also believe in empowering people to grow and develop and have a strong track-record of giving people further opportunities as we grow.

As a Customer Success Manager, you will delve deep to understand the key technical & operational challenges each customer is facing, and how Attensi’s product suite can maximize impact for them, and help them use Attensi in the best possible.

Looking after a portfolio of customer engagements within the Hospitality & Leisure sector you will work to continuously maintain the success of these accounts. You will work to ensure successful implementation and follow-up of Attensi's projects with your customers and will develop strong operational relationships with the customer to ensure they experience value from the partnership. You will also identify and work closely with Account Managers, Account Directors, Sector Leads & Product Teams on new growth opportunities for your customers.

If you have a passion for developing relationships and delivering real impact to customers, this is a great opportunity to join a strong team in an exponential growing technology business, backed by prominent investors and with fantastic products that make a real, measurable impact.

What will you do here?

The very first thing you will do once you join us, is to get to know and love our products, values, people and way of operating. We want you to get under the skin of our business and truly understand the value we provide our customers, so that you can approach your role with genuine excitement and confidence.

Beyond that, your role will largely revolve around activities such as:

• Working closely with the sector lead and rest of the Hospitality & Leisure sector team, to look after and ensure the happiness and success of new and existing Attensi customers within this vertical.
• Develop strong relationships with our customers at the operational level to understand them and how Attensi’s products can aid in solving some of their hardest organizational challenges.
• Developing technical knowledge around Attensi solutions to be able to aid in content creation, technology set-up and continued success of ongoing content rollouts.

• Mapping organizational challenges, training and development needs and co-developing solutions and proposals together with Account Managers & Account Directors to help drive the growth of the customer.
• Help drive knowledge about Attensi in the Hospitality & Leisure space through attending industry events and exhibitions, etc.
  

Who are we looking for?

We are looking for someone with drive, creativity, courage, and motivation to create real value and change. You have an analytical approach and often see opportunities where others see limitations. You have a solid business understanding and are best when having to deal with multiple technical led problems and developing creative solutions.

We are looking for someone smart, analytical, commercial, and empathetic, comfortable taking an insight-driven approach to developing relationships and delivering value for customers and for Attensi.

You are passionate, curious, love learning – and learn fast. You bring energy and engagement to work, and thrive when spending your days in a dynamic, fast-paced environment, working closely with other people.

The right person for our team will have:

• 3-6 years of experience from customer-oriented work, preferably in customer success, customer support or similar.
• Experience of working with customers in the Hospitality & Leisure space is ideal, but not a must.

• Experience working with customers in technical products is preferred.
• Previous experience of working within account team structures, having regular collaboration & focus on customer success & growth metrics.

What do we offer?

At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in a flat, open and free environment, surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically.

You will play a central role in one of our fastest growing teams and will have very good opportunities for further development and growth in both the role and the company.

Attensi has an energetic and social working environment. We work hard, but also have a lot of fun. Monthly social activities like Attensi-days, sporting events, after-work drinks, parties, game nights and company trips to our Norwegian HQ or elsewhere, are some of the ways in which we ensure we not only work together, but also play together!

Are you a Game Changer?