Werma-USA

Job Title: Customer Support Specialist / SAP

Location: Norcross, GA

Salary: $25-$30 per hour based on experience

WERMA: Clever solutions that simply work – this has been our goal at WERMA for decades, and customers from all over the world confirm our success day after day. We are setting the standards for modern signal technology - and are also defining their future: for more than twenty years with modular signal towers as the industry standard, and with networked, intelligent system solutions today.

Duties and Responsibilities (other duties may be assigned as required):

• Handles order processing from lead to order fulfillment in cooperation with internal teams or directly with customers also including claim management.
• Demonstrates ability to provide exceptional service, making every customer interaction a priority.
• Master data maintenance of our customers and other administrative activities in the area of customer service.
• Maintain highest standards for order accuracy, order fulfillment, and order confirmation.
• Responds with urgency, tact, and authenticity to customer calls, emails, and inquiries.
• Ensure coordination and continuity with the warehouse, following up on all orders placed to ensure proper and timely fulfillment and delivery. Follows standard operations procedures/protocols.
• Responds to customer service requests such as pricing inquiries, product availability, inventory levels, order completion/invoicing, tracking shipments, order history, or any other customer concern.
• Serves as business partner and helps coordinate activities with other related functions to ensure urgency with regards to customer complaints.
• Supports logistic processes to secure on-time and in full delivery including all concerning requests and tasks (specifically inquiries, orders, shipments).
• Adherence to Code of Conduct as applicable to job function.
• Process customer invoices and able to assist with billing inquiries
  

Experience:

• Customer Service: 3 years (Required)
• SAP: 2 years or more (Required)