Job description
Desktop Administrator
Sunnyvale, California, United States
What makes ThoughtSpot a great place to work?
To make our dent in the universe, we seek employees with unique identities, backgrounds, and perspectives that want to build an inclusive, respectful company culture and truly challenge the status quo. We are very deliberate about building a culture focused on selfless-excellence, continuous learning and improvement (2% done) achieved through diversity (balance-for-the-better) and inclusion.
We're looking for a highly motivated desktop administrator to join our Client service team to help support incidents, problems and requests. To succeed in this role, you should have a problem-solving attitude and also be familiar with remote troubleshooting techniques.
This role will require the successful candidate to be in office M-F at our Corporate Headquarters in Mountain View, CA.
What you'll do:
- Responsible for providing high-quality support service to the office by resolving incidents/requests in a timely fashion, remotely or in person.
- Assists with the setup and support of audio and video conferences and audio/visual technology for meetings; Zoom Collaboration Software and Hardware support and maintenance.
- Ensure and maintain data integrity in the Asset Management system, CMDB with ServiceNow.
- Set up accounts and image computers for new hire onboarding.
- Maintain diligent records of assets returned or collected back to IT during offboarding Maintain ticket updates for all reported incidents and resolutions.
- Takes a proactive approach to problem solving by identifying patterns and trends Performs other duties as assigned
What you bring:
- Knowledge of Windows & Mac OS to troubleshoot issues.
- Strong knowledge of SAAS products such as Google Workspace, Okta, Slack, Zoom.
- Video conferencing software and hardware knowledge (Zoom).
- Ability to handle multiple tasks and prioritize under pressure.
- Experience with ServiceNow or other ticketing systems.
- Basic networking and hardware knowledge.
- Excellent organizational and time management skills.
- Excellent communication relationship-building and internal customer service skills
#LI-JK1
ThoughtSpot for All
Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can’t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work.
We’re committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive.
Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
To all recruitment agencies:
ThoughtSpot does not accept agency resumes. Please do not forward resumes to our jobs alias, ThoughtSpot employees, or any other organization location. ThoughtSpot nor its employees are not responsible for any fees related to unsolicited resumes.About ThoughtSpot
ThoughtSpot is the Modern Analytics Cloud company. Our mission is to create a more fact-driven world with the easiest to use analytics platform. With ThoughtSpot, anyone can leverage natural language search and AI to find data insights and tap into the most cutting edge innovations the cloud data ecosystem has to offer. Companies can now put the power of their modern data stack in the hands of every employee, extend the value of their data to partners and customers, and automate entire business processes. ThoughtSpot’s web and mobile applications improve decision-making for every employee. With ThoughtSpot’s developer-friendly platform, customers can also embed consumer-grade analytics into their SaaS offerings or build entirely new interactive data apps that engage users and keep them coming back for more. Organizations like Walmart, BT, Daimler, Medtronic, Hulu, Royal Bank of Canada, Nasdaq, OpenTable, Workato, and Nationwide Building Society rely on ThoughtSpot to transform how their employees and customers take advantage of data.
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