Job description

Tech needs to to have the following experience:

• · Provide hardware/software support services to onsite client including break/fix
• · Implement virus detection and eradication procedures
• · Diagnose end-user system failures and implement repair solutions
• · Diagnose printer and other peripheral devise failures and implement repair solutions
• · Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• · Provide hardware/software support services to onsite client including break/fix
• · Implement virus detection and eradication procedures
• · Diagnose end-user system failures and implement repair solutions
• · Diagnose printer and other peripheral devise failures and implement repair solutions
• · Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Job Requirements:

• One year of deskside IT support experience in an international environment
• Experience supporting Windows OS, Microsoft Office, smart phones, A/V conferencing systems, printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Ability to follow directions of next level support teams when providing Smart Hands support
• Excellent verbal and written communication skills
• Ability to communicate technical information to nontechnical people
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• Deskside / desktop / end-user computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks
• High school diploma (required)

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

Job Type: Contract

Pay: $20.00 - $23.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Purchase, NY 10577: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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