Job description
Location:1501 Roanoke Boulevard, Salem VA 24153 |
Deskside Support Role / Tech 2 role. Candidates should have 3-6 years’ experience supporting PC Hardware and software. Comfortability providing hands & feet support for Server and Network is a plus. Experience supporting mobile data plans, mobile networks, and devices is a plus. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades, or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Network connection issues, track network connections back to network switches.
Escalates problems and issues to a higher level of support if unable to resolve. Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates. Interacts with customers, responding to routine technical questions or request for information.
Top 2 Skills Deskside Support, and Customer Service, Work hours - M-F 8 am-5 PM. Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call. A+ certification is a plus, experience a minimum of 3 years.
Candidate must be able to accept conversion Rate $23
Job Type: Full-time
Pay: $22.00 - $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- 1. How far you live from GE: 1501 Roanoke Boulevard, Salem VA 24153
and how will you commute daily
2. How many years of Desktop Support experience do you have?
3. Are you A+ / Dell or eq certified?
4. Are you fully vaccinated for COVID?
5. Do you give AA2IT the exclusive right to represent to Compucom req ID: CMPCJP00058942
Experience:
- Desktop support: 3 years (Required)
Work Location: In person
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