Core responsibilities of this position include:

Other tasks may be assigned based on contemporary institutional need.

• Support daily operations for Dining Services through appropriately utilizing resources, supporting operational areas, removing barriers for team success, and adapting to daily operational changes.
• Support the implementation and operation of an efficient and self-sustaining campus dining, and food/beverage retail program.
• Perform cashier duties as they relate to the operation of Dining Services.
• Execute, maintain, and report on the weekend financial functions of Dining Services including cash management, and payment processing.
• Assist with all daily operations to include preparation of front of the house duties including greeting patrons, providing customer service, preparing for large groups/parties, maintaining a clean and attractive dining environment, supporting logistical operations of guest areas (i.e. cleaning, upkeep, restocking, turning of dining area and furniture, etc.).
• Monitor overall flow, efficiency, and status of front of the house operations including the dining area; act and/or direct work to support high quality customer service, timely cleaning of furniture and equipment, resolve operational issues, and promote a quality customer experience.
• Open and/or close facilities in accordance with procedures and standards.
• Assist cooks, prep cooks, and team members, as required.
• Foster a warm and welcoming dining and retail environments that support and enhance a dynamic sense of community for all stakeholders.
• Support inventory and schedule management to ensure proper supplies and staffing are available to deliver expected quality of services on established schedules.
• Ensure all food preparation and operations are conducted in a clean, organized, and sanitary environment and in compliance of policy and regulation.
• Proactively engaging in professional development activities that lead to being current on the latest trends and creative solutions used within higher education food and beverage operations.
• Conduct all operations with a culture of safety, safe food preparation and handling, and in compliance with all local, county, state and federal regulations
• Monitor equipment and facility for safety, maintenance and repair. When necessary, take action and notify appropriate supervisors and/or campus departments of concerns or need for repair.
• Dining Services is a collaborative and adaptable team, this position may be asked to support other team members within in their applicable area of responsibility, especially during high facility utilization (i.e. helping food prep, stocking food lines, cleaning of work area, supporting inventory stocking/management, etc.)

• Participate in professional and educational planning, including mid-year and annual MyPath evaluation activities.
• Participate in college sponsored functions and events.
• Assists the College in local, state, regional, or national projects and programs, board, or groups when appropriate.
• As required, attends college, division, program, and professional trainings/meetings.

• Proficient working knowledge and ability with personal computing applications – specifically Microsoft Office Suite (e.g., Word, Excel, Outlook, and PowerPoint), Adobe products (e.g., Reader, Professional).
• Demonstrated ability to communicate and interact effectively with a diverse audience of staff, colleagues and customers.
• Ability to manage multiple demands without faltering, and maintaining a positive, proactive approach to the operation.
• Skilled at working within an environment that values collaboration, team orientations and inclusive decision making.
• Excellent customer service skills; ability to communicate clearly with a variety of people, in one-to-one and small group settings – either face-to-face, by telephone, or by other electronic means – ability to communicate in an informative manner, effectively listen, and be able to handle escalating situations with concern and confidence.
• Knowledge of basic office equipment including (but not limited to) personal computer and associated peripherals, fax machine, multi-line telephone, voice recorders, and other electronic devices.
• Ability to effectively and professionally execute the essential functions of this position with proven capabilities in establishing appropriate professional rapport, communicating with courtesy and tact, accurately determine other’s needs, collect necessary information, and follow-through when requested.
• Ability to read and interpret instructions in oral, written, or diagrammatical form (e.g., a flow chart of a process) and consider possible applications of business literature and legal documents.

To successfully perform the essential functions of this position, an employee must be able to:

• Maintain appropriate composure and necessary confidentiality with regard to both past and current employee, student, and donor data; documents; issues; etc., and respect privacy needs of employees, students, donors.
• Work in an industrial kitchen setting including but not limited to working with/on industrial cooking equipment, sharp objects, in confined spaces, complex machines, slippery surfaces, and chemicals; appropriate safety precautions, equipment, and procedures must be utilized at all times.
• Exposure to potential hazardous materials, chemicals, and flammable materials; appropriate personal protection equipment (PPE) must be utilized
• Follow OSHA, regulations, and college safety practices and procedures at all times
• May be required to climb ladders, maneuver in confined spaces, squat, crawl, bend, twist, kneel, sit, stand, and extend arms over head.
• Comply with highly inflexible deadlines is required to successfully perform the essential functions of this position; there will be multiple occurrences of sudden, urgent task completion required.
• Work a variable work schedule may be required including long workdays, evenings, weekends and response to emergencies as needed.
• Interact with employees and/or students, past employees and/or students, members of the general public, and others who express opinions, may exhibit strong emotions, which will require the employee to interact professionally, diplomatically, and appropriately in such situations.
• Frequently be required to move around the assigned work areas as well as within hallways, meeting rooms, and other parts of the campus facilities.
• Multiple/daily instances of prolonged sitting, standing, and personal computer use, which would include keyboard and/or mouse usage as well as viewing a computer monitor.
• Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds; a team lift technique is required for lifts exceeding 50 pounds
• Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus.
• Requires the mental ability to shift focal point quickly due to interruptions; an employee must be able to mentally track multiple projects and tasking as well.
• The noise level in the work environment is usually moderate; however, there may be unexpected instances of somewhat loud sounds.

NOTE: This position description is a general description; it is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of the College are expected to perform other tasks as assigned by their respective supervisor/manager regardless of job title or routine job duties.

Minimum Qualifications:

• One year of Customer Service and/or Hospitality experience
• Ability to pass TIPS Training after hire date.
• Ability to work flexible hours and/or extended hours as may be needed.

Preferred Qualifications:

• Two or more years of Customer Service and/or Hospitality experience