Job description

Job Details
Job Location
San Francisco - San Francisco, CA

Position Type
Management - Exempt

Job Details and Qualifications
Job Summary
The Director of Security and Risk Management will be responsible for leading, overseeing, and maintaining the safety and security of Hotel Nikko San Francisco.
Manage all aspects of Safety and Security functions to provide a safe and secure hotel environment for our guests, vendors, clients and employees in the San Francisco. Adhere to federal, state and local regulations concerning OSHA, hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Full understanding and ability to administer new COVID-19 regulations.
Job Duties and Responsibilities

• Manage the daily activities of the security departments. Plan and assign posts, work and schedule employees to ensure proper coverage. Communicate and enforce policies and procedures.
• May be required to work nights, weekends, and/or holidays.
• Manage contracted security services, controlling monthly costs ensuring alignment with budget and forecast
• Chair the Safety Committee and act as the primary IAQ Officer for the properties.
• Assist clients in planning for and executing any special events that require additional security needs such as dignitary visits, product launches or shareholder meetings.
• Recommend and/or initiate salary, disciplinary, or other staffing-human resources related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
• Determine the security and safety requirements necessary to ensure that hotel properties, employees and guests are protected against theft, crime and threats on a 24 hour per day basis.
• Establish and implement procedures and timing for inspecting employee lockers and bags, parcels, and knapsacks when employees are entering and leaving the hotels and in response to suspicions of misconduct.
• Ensure that all loss and safety incidents involving guests, employees and/or hotel loss and safety exposure are thoroughly investigated. Establish procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotels. Maintain audit reports and records on all loss and safety incidents and implement system or procedure enhancement from information learned during the investigations.
• Establish documentation and confidential reporting systems to ensure that appropriate investigation documentation and results are available for current litigation/settlement and future reference.
• Establish necessary and pertinent incident reports or information to police and fire agencies involving investigations, Claims Management department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the Company.
• Train/educate employees on current safety issues to ensure compliance with all Company loss control policies and current security and safety regulations. Develop and conduct training for general managers, security officers, owners and line level employees in the area of safety, security and fire protection. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets. Schedule preventative maintenance and repairs to Security equipment as needed and ensure that equipment is prepared and operational for the following day’s work.
• Manage all elements and steps of the Workers Compensation claims/statistics and manage the Workers Compensation reduction program by implementing property specific procedures to reduce claims.
• Arrange and provide special security services for special events and executives as requested.
• Control labor costs and expenses within the Security department. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
• Promote teamwork and quality service through daily communication and coordination with other departments and Executive Team Members.
• May interact with outside contacts:
• Guests – to ensure their total satisfaction
• Regulatory agencies – regarding safety, emergency, and compliance matters
• Other contacts as needed (professional organizations, community groups, local media)

• Perform other duties as assigned and may serve as “manager on duty” as required.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required.
• Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Established relationships with local law enforcement and emergency responders and/or ability to create these key relationships
• Familiar electronic key systems
• Knowledge of contract bidding, review and selection
• Full understanding of CCTV Systems, selection and monitoring

Please Note: This is the top Security job in a large full-service, luxury, resort, or major flagship hotel with a number of major outlets, high volume catering and convention facilities, and a large number of VIP and key guests. Oversees subordinate supervisors.
Required Qualifications

• Bachelor’s Degree
• Eight years of hotel or related security and safety experience and/or military/law enforcement experience, including supervisory experience, or an equivalent combination of education and experience.
• Must be able to communicate effectively in English. Other languages preferred.

Preferred Qualifications

• Certified CPR, First Aid instructor and
• Trained in law enforcement techniques

Work Conditions

• Carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds
• Successful record of on-going, property wide Fire Safety and Security Training Programs
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to secure the facility
• Frequently bending, stooping, and kneeling

Salary Range: $95,000 - $110,000

Job Description and Qualifications
About Hotel Nikko San Francisco
Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein’s at the Nikko.
Our culture is based on 5 Core Values: Service, Collaboration, Credibility, Achievement, and Fun. We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating “Fantastic Memories” (Subarashii Omoide) to our external and internal guests. Consistently ranked as a "Best Place to Work" and “Best and Brightest Companies to Work For” in the SF Bay Area. Hotel Nikko San Francisco offers competitive salaries and a fun and rewarding work environment.
Management Benefits:

• Zero-deductible Medical Plan

• Pre-Tax Commuter and Parking Benefits

• Dental (PPO/DMO)

• PTO

• Vision

• Floating Holidays

• Chiropractic and Acupuncture Services

• Birthday Pay

• Long-Term Disability

• 401K Matching Program

• Life Insurance

• 2% Company Profit Sharing

• Flexible Spending Account (FSA)

• Employee Assistance Program (EAP)

Hotel Nikko San Francisco Management Perks:

• Friends & Family Rates at Nikko/Okura Hotels

• Reciprocity Rates at Participating Hotels

• Employee Discounts in ANZU and Feinstein’s at the Nikko

• Travel Assistance through Mutual of Omaha

• Free Employee Dining Room Meals

• Free Laundry and/or Parking to those who qualify

• Access to Health Club (Nikko Fitness Center, Swimming Pool, Fitness Classes, etc...)

• Employee Computer Access for Web Browsing and Printing

• Fitness/Gym Reimbursement

• Employee Job Referral Program

• Employee Recognition Programs and Employee Appreciation Events

• Discounts on the following: Offsite Parking, Personal Dry Cleaning & Laundry, Movie Tickets, Amusement Park Tickets, Work Safety Shoes

Important Notice:

• This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time-to-time.

• We are an Equal Opportunity Employer and M/F/V/D

• “Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”

• Full COVID Vaccination and Booster is a required condition of employment

Job Type: Full-time

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